mFortune Casino - Voided winnings, but refused to return deposit

Hesham Saied United Kingdom
posted on October 7, 2015.

Basically I was playing Roulette as I usually do betting on the safest option which is usually black and even. I've played this way on many different online casinos and never encountered any issue or problem.

So one day I try and login to my account to withdraw my funds and my account has been blocked.

So I request MFortune to call me back multiple times and I get no response, seem's like this was done on purposely .

I spoke to them today and they blocked my account because I was covering 75% percent of the Roulette board and apparently its in their terms and conditions.

So I request for the original deposit amount to be deposited back into my account and they told me that cant happen..... I feel like it's a joke it's only right if they void the winnings and give me back the money I deposited.

I did not win much but it's more about the principle, I suggest gambling with a different company, their support team are useless.

posted on October 8, 2015.


Unfortunately we are unable to discuss individual accounts on 3rd party websites for Data Protection reasons. If you have any concerns or problems with your account our 24 hour contact centre will try our best to help you with them.

Text help to 85777 and we'll call you back for free.

Kind Regards

Mfortune Customer Support Team

Hesham Saied United Kingdom
posted on October 10, 2015.

I've contacted your support team many times, and I got no help they just keep on telling me it's in the terms and conditions and you should have read it.

I just feel like I've been robbed to be honest why let users cover the board more then 75% if you are going to void their winnings including their original deposit.

Also who actually reads 10 pages of terms and conditions....

I've played with many other Gambling companies and this has never happened, avoid MFortune.

posted on October 14, 2015.

We consider this complaint unresolved. Casino's management didn't represent any evidence regarding this case. We recommend to the player to seek further help in front of licence authority that issued casino's licence.