mFortune Casino - Refusing to pay legitimate winning

RESOLVED
posted on October 1, 2015.

I won 10006.60 pounds with mfortune using their roulette game. I have waited since sept 2nd for my winnings to be paid out. I have been sent from pillar to post sending various pieces of information from pdf copies of my phone bill and bank statement to paper copies of the same thing in the post and even a photo of myself with a large cheque for the purpose of their website . I have complied with al of these requests and now I am told that I broke the terms and conditions in relation to covering over 75% of the numbers on the table and they have now null and voided my winnings and the 500 plus pounds of my own money I spent trying to win. Please help I cannot believe they have done this. That money was meant to do so much good for my family

posted on October 5, 2015.

Hi Jamie,
Firstly apologies for the confusion and the resulting inconvenience, we will be attempting to rectify this with yourself via our the official complaint channel that you have opened.
With regard to the issue: Owing to our generous bonus scheme and zero wagering requirements we prohibit players from covering more than 75% of the table. This is explicitly stated in the Terms and Conditions.
As mentioned, you have already opened up an official complaint with ourselves so please await a more thorough response there where by we will try to reach an amicable conclusion.
Thanks, mFortune player services.

posted on October 5, 2015.

Thank you for your reply, I await your response to my complaint via the official complaint channel

AskGamblers
posted on October 9, 2015.

Dear @Jamietaylor105,

Any update regarding your complaint? Thank you.

posted on October 9, 2015.

complaint currently ongoing- thank you

posted on October 13, 2015.

Complaint resolved - please close