About a year ago I found mfortune poker. I got a €5 bonus that I played up to about €100 and then cashed out €90. Then a few weeks ago I logged in on mFortune and realised I had some money left there so I started playing agin. It went really well, and on the 15th of november I cashed out €100. On my account I still had about €140 and continued plaing. Nothing happened with the withdrawal for a week so i rewersed it on the 21th of november. On the 22nd of november i cashed out €200 and on the 26d of nov. I got a text saying my winnings had been processed and I would recieve it in 3-4 working days.
I kept on playing and on the 29th of november I cashed out another €200 (I had decided to try to cash out atleast €100 a week) On monday the following week I got another text saying my winnigs had been processed. And I kept on playing.
Yesterday the 3rd of december I tried to log in as usual, but got a message saying "This game is not available on your account, please contact support" Tried it both on my mobile and my tablet, but the same message came up. I contacted support, got an ansver saying nothing was wrong with my account. And that I should try to reinstall the software. Tried that without any luck and mailed back to them. No respone.
Today on the 4th of december I mailed the several times, and finally got a response: " From: mfortune [[email protected]]
Sent: 4/12/2012 4:33:25 PM
Thank you for your Email, our security team have removed your Holdem Poker due to finding anomalies on the account. Once the game has been removed it will not be re-activated
With no other explanation! Emailed them again to get an answer, but no response, Sent a message to them on facebook but got blocked. I don't understand what they ment with anomalies. Me and only me have been playing on my account. I have shifted between my mobile and my tablet pc, is that an anomalie? Is it an anomalie that I haven't deposited money? If so they should say so, so that I can do that. Is it an anomalie that I want to withdraw money once a week if everyting goes well?
I don't know... I feel very badly treated. I have been playing poker online for over 10 years, on several poker sites and have NEVER had any problems getting my winnings! Can they really just close my account without even given me an explanation?