mFortune Casino - stole my money

UNRESOLVED
posted on January 23, 2014.

I had previously had mfortunenon my old phone. I rung mfortune to switch my number over. They told me they cannot do this and to create a new account so I did and told mfortune to delete my old account. I had my bonus money on my new account for signing up. With that bonus money I won £30 I withdrew my money with no problem they asked for identification off my I sent that to them. The day before the money was due in my account I rung mfortune to make sure everything was going through ok. I was told I would be in my account the next morning. When I woke and checked my account there was nothing. I rung mfortune to find out what was happening they told me I couldn't have the money after a week and a half of waiting and identification sent to

Them as I had two accounts and i could be scamming them. I told them I have requested for the previous acount to be shut down and they said there was nothing they could do as its not on the system. Can someone please give me advice to get MY money back thank you.

posted on January 27, 2014.

Hi,


Thank you for bringing this to the attention of mFortune. In order to give you full assistance on this matter, please send an email to [email protected] describing in detail the issue, including the phone number and name on your account.


Each player objection that mFortune receives goes through the same process, which is dealt with diligence and proper analyses and want to ensure that this request is dealt with in the same manner. Although we are happy to respond publicly on AskGamblers to player feedback, given the amount of private information needed to properly investigate, this is better suited to be dealt with directly with the player.


Look forward to your email and getting this sorted out.


Thank you,


Victor

mFortune mobile casino

posted on January 28, 2014.

I have do that and you told me that there was nothing you could do. That is why I have come here. The mistake is on mfortunes part. I just want the money I am entitled to.