Casino Royal Club - Withdrawals Delayed, Neteller Unavailable

UNRESOLVED
posted on January 8, 2015.

Hi,
On October 7 i was in my car for a long trip when Michel called me on my smartphone to propose to me an offer saying that if I deposit €150 using unlimited winning promotion €200 would be added to it without more play thru condition. This operation was done on October 8 and on October 9 I got a big winning during free spin phase of “switch in time” slot machine.
On October 9 I used cashier withdrawal function to claim 2 removals for €1000 each. Because system was locked by message “NETELLER UNAVAILABLE” “because withdrawal limits this method of removal is not available at this time” I could not ask for more money that day (I had still more than €4000 remaining).
During October I continued to play with slot machines until my account amount reaches €5000 (€7000 including pending operations)
Message “NETELLER UNAVAILABLE” stayed present.
On chat technical team repeated that this message would disappear when my €2000 would be paid.
In the same time they delayed payment of pending €2000.
Hoping a faster issue on December 12, I cancelled pending withdrawals to create new demands for lower amount each.
Unfortunately, message “Neteller unavailable” subsisted.
Since this date I contact chat every day to unlock this function. Technical team claimed the existence of an IT bug. In front of the incoherence of the presence of a bug I eventually made them admit that an information in my profile was the cause of the problem.
Now they claim problems of authorization which a single person always absent would hold. And every day I must wait for a new verification account. Sometimes operator cut chat conversation without answering (Fred is specialist).
There are €7000 belonging to me that I cannot cash out.

posted on January 13, 2015.

I have just contacted casino's chat. Daniel talked of a near resolution. I join chat exchange to keep my complaint open

posted on January 13, 2015.

today to try resolve the problem i claimed the 30free bonus that Daniel had attached to my account during a chat session hoping that bonus termination should perhaps unlock banking functions. Bonus conditions are filled and problem subsists. For loyauty reasons using chat, I asked to Daniel to nullify 30free bonus effects. He has remained silent before cutting chat session

posted on January 17, 2015.

Pronable effect of my complaint, now i cannot open a chat session. Chat window is empty

posted on January 21, 2015.

Hello,
Yesterday I sent this message to [email protected]:
"On October 9 I used cashier withdrawal function to claim 2 removals for €1000 each. Because system was locked by message “NETELLER UNAVAILABLE” “because withdrawal limits this method of removal is not available at this time” I could not ask for more money that day (I had still more than €4000 remaining).
During October I continued to play with slot machines until my account amount reaches €5000 (€7000 including pending operations)
Message “NETELLER UNAVAILABLE” stayed present.
On chat technical team repeated that this message would disappear when my €2000 would be paid.
In the same time they delayed payment of pending €2000.
Hoping a faster issue on December 12, I cancelled pending withdrawals to create new demands for lower amount each.
Unfortunately, message “Neteller unavailable” subsisted.
Since this date I contact chat every day to unlock this function. Technical team claimed the existence of an IT bug. In front of the incoherence of the presence of a bug I eventually made them admit that an information in my profile was the cause of the problem.
Now they claim problems of authorization which a single person always absent would hold. And every day I must wait for a new verification account. Sometimes operator cut chat conversation without answering (Fred is specialist).
There are €7000 belonging to me that I cannot cash out.
Casino never give andswers to my mails and has suppressed possibility of chatting with me.
My username in casinoroyalclub is : ccrouzet
Regards"
I hope he is an influential person.

posted on January 24, 2015.

On January 21 I Wrote to manager
Hello,
I had just a conversation with Daniel on chat.
He told me that you are the person who can resolve my problem.
Indeed I can aspire to a €7030 withdrawal, but I am blocked with
message "NETELLER UNAVAILABLE" "Because of withdrawal limits,
this method of removal is not available at the moment."
IThank you for your help.
Claude Crouzet
user in casino : ccrouzet

posted on January 27, 2015.

During last days I discovered that It is possible to join chat using another IP address.
Today I talked with Daniel to show to him that I have no activity possible in casino

posted on January 27, 2015.

Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for
your patience. An operator will be with you shortly.
You are now chatting with 'Daniel'
Daniel: bonjour
Daniel: comment puis je vous aider ?
you: User : ccrouzet
you: hi
you: Except playing for fun, what activity may I exercise
in your casino ?
you: I cannot deposit
you: I cannot withdrawal
Daniel: please give me a moment to verify
you: I cannot play for real because 30free bonus for
which required conditions are reached
you: and i reached mawimum winnnings for this
promotion
Daniel: Due to some technical issue with the account ,
you are not able to play and deposit in the casino
you: can you ask to your manager, technical support
abd so on to answer when they receive my emails?
Daniel: wait for some time , as it will be resolved you
will be able to play and deposit
you: i regulary write to them for 2 montsh and i never
get an answer
you: have a nice day