I asked for a withdrawal on january 4th. The documents were sent and are completed (l received a confirmation email on january 16th.
The withdrawal is still pending and i asked almost everyday for updates on my account via chat support or phone call. They keep telling me that they're forwarding my concern to the accounts team and they'll contact me for updates...
As of today, I don't know what's going on nor when will I get paid.
The chat support is the same as Atlantis Gold's