Mermaid's Palace Casino won't pay or give any news

RESOLVED
posted on January 23, 2014.

I asked for a withdrawal on january 4th. The documents were sent and are completed (l received a confirmation email on january 16th.

The withdrawal is still pending and i asked almost everyday for updates on my account via chat support or phone call. They keep telling me that they're forwarding my concern to the accounts team and they'll contact me for updates...

As of today, I don't know what's going on nor when will I get paid.

The chat support is the same as Atlantis Gold's

AskGamblers
posted on July 3, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
posted on July 7, 2015.

@raboc,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

AskGamblers
posted on July 11, 2015.

Based on the evidence we received from the casino management, we could confirm that player was paid in full. We consider this complaint resolved and closed.