I have been a player at Mbitcasino since April. I registered with my details (name, address etc) and that i resided within the UK.
I have played and made many deposits over a period of 6 months.
It became news to me that UK players are in fact not allowed to play at Mbit casino. I only found this out when visiting this website and searching for their page, and it clearly states at the top no UK players. So i searched and found the term here on their site:
3.10. If you are a player from Spain, the UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins.
This shocked me a little. Mainly because the casino does in fact know full well i am from the UK. I have emails in which i have complained about the lack of slots available for UK players...well now it makes sense. However, my complaints where just met with "it is the way it is" kind of attitude.
I can only play slots from providers that are not provably fair either....but that's a whole other issue.
I will admit perhaps i should appreciate the casino turning a blind eye to my location - but on careful thinking, I could hazard a guess as to why they are OK to allow me to play, and that's because i have lost considerably since joining. I wonder how long it would have taken for a terms breach to be discovered on my account had i won a large amount or came out ahead? Cynical attitude perhaps, but a truthful one.
On a side note, my details in my profile read my personal details still - my name, address, UK post code etc. But my country is set to France.....and i am unable to change it. Very strange! I know for a fact i selected UK on sign up.
I would like a response on this issue - and also ultimately, after discovering this, i feel a refund of my deposits is only fair, or a partial refund at the least. Transparency and fairness are the most important thing for me in a casino, and i feel Mbit casino has failed me on this front.
Thanks for taking the time to read.
Please make sure to update your complaint accordingly and clarify the total amount of disputed deposit transactions.
Thank you for your cooperation.
I have made 168 deposits to this casino since joining, totalling 4500 mbtc.
I should note here that i did cashout a few times over the months - 5 separate cashouts, totalling 980 mbtc. Again, as their terms state;
3.3.3. The payment team at mBit Casino reserve the right to carry out additional verification procedures for any payout exceeding the equivalent of 1 Bitcoin, and further reserves the right to carry out such verification procedures in case of lower payouts. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
my highest individual cashout was 400 mbtc. Would a higher cashout have been denied? It is interesting to know. I would guess most certainly.
The total amount i am disputing is therefore 3500 mbtc. That is deposits less cashouts.
I eagerly await Mbit Casinos response.
Mbitcasino have clarified their reasoning and position on my complaint.
They have acted professionally and fairly throughout this process and I no longer have any problems with Mbitcasino.
Please mark this resolved Askgamblers.
Thanks for your efforts and time also AG.
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.