Mars Casino - Stalling payment

RESOLVED
hajnrih Macedonia
posted on October 8, 2016.

Made a 300 euros withdrawal last night and it still isn't processed. They promote instant withdrawals to Neteller and live chat confirmed this before I made my first deposit in the casino. I had a previous withdrawal which also wasn't processed instantly and I ended up reversing and losing it. This time they are playing on the same tactics. After I made the withdrawal request the live chat agent comes up with:

I can see that your request is currently pending. It should be approved soon, sometimes it may take up to 3 business days, but usually we send winnings within couple of hours, it should take not more than 24 hours.

This is a sneaky tactic and Mars Casino should treat their customers better.

hajnrih Macedonia
posted on October 10, 2016.

The payment was processed, which was not the problem. The problem is the timeframe which was not honored by the casino. I want all players to be aware that Mars casino will stall your withdrawal hoping you will reverse and eventually play it back.

AskGamblers
posted on October 10, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.