Maple Casino - Payment delayed

RESOLVED
antoaneta Canada
posted on October 13, 2015.

Hello, I withdrawal 700$ 8 days ago but I didn't receive my funds yet.My account number is vmcr0000558390.Ive tried to contact the casino by phone(1866 509 1828) and by mail but no answer

posted on October 14, 2015.

Dear Antoaneta

We apologise for the inconvenience caused, however we had a few unexpected technical issues that prevented support from the casino. Rest assured though the issue has since been resolved and we are fully operational again. Antoaneta, in order for us to process your withdrawal we require verification documentation to finalize your withdrawal request. I have sent you an email with the required documents needed. Please submit documents at your earliest convenience.

Kind regards
Warrick
Maple Casino Complaints Manager

AskGamblers
posted on October 17, 2015.

Dear @antoaneta,

Any update regarding your complaint? Did you send your documents to the casino? Thank you.

posted on October 20, 2015.

Dear Askgamblers


We have received the players documents on the 16/10/2015 and can confirm that the player has been verified. Payment has been made to the players swift account on the 19/10/2015 for the amount of 700 CAD

Kind regards
Warrick
Maple Casino Complaints Manager

AskGamblers
posted on October 23, 2015.

Dear @antoaneta,

Are you satisfied with the casino's response, can we close this complaint as resolved? Please be informed that if you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.