MajorTom Casino - Giving me the runaround about my payment

RESOLVED
Yelena Russia
posted on February 10, 2015.

Hello, I won in this casino. Then he turned to the online chat, I was told to send documents for verification. The documents have been successfully sent. 2 days later I again turned to the support and the operator has confirmed that the documents are successfully verified. I did cashing in online chat told me to expect up to 48 hours to process cashing. 2 days later I again turned to online chat, but now the operator said that my documents are not received, I am very surprised by this casino cheating! Today I re-sent the documents, but I think that the casino врет, so I lost all the money! Please provide help me !!!

AskGamblers
posted on February 13, 2015.

Dear @Yelena,
Any update considering your complaint? Thank you.

posted on February 17, 2015.

Dear Yelena,

Congratulations on your fantastic win from the Free Spins offer!
Nice playing!

Please do understand that we can only process any winnings to you once we have received and verified all your documents for the account.

I am also glad to confirm that your withdrawal has been processed.
Please do advise us when you receive the payment.

I look forward to hearing from you soon.

regards

Rithen

AskGamblers
posted on February 21, 2015.

@Yelena,
Did you received your winnings, is this complaint resolved, thank you?

AskGamblers
posted on February 25, 2015.

@Yelena,
It's a nice practice to confirm if you complaint is resolved or not, thank you.