Luxury Casino - problem with account

RESOLVED
posted on February 20, 2013.

HI there well i if been fraude by Luxury Casino. I play here for many years never won a price until last week i won 300 euro i that wow finaly i won here it comes. First they send me a mail that i made whitdraw and it thakes a vieuw days for the payout, this monday 18 februari 2013 they send a mail :

Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.

The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.

As such, the winnings have been voided and confiscated. As a sign of good faith, your deposit will be refunded.

Kind regards,

Rudolf

Risk Management

Casino Rewards

I dint"t even know that i had two accounts there so i send them mail back and told them why you let me make deposit if it is not allaud to have two accounts and why you dint let me know ore warning me that i have two accounts. then he send this mail

Just because you have an old closed account does not mean that it does not exist. You still took part in the sign-up promotions on both accounts and therefore breached the terms and conditions of the casino.

It is your responsibility to ensure that you do not breach the terms and conditions. i told them if you are not to go payout my price then give me all of my deposits back the answer was no, and they closed my account. i called my lawyer and he told they have to pay the price ore give you all of your deposit back. i also send a mail to LGA but no answer yet. Can you help me?

posted on February 26, 2013.

Player was emailed on 21st Feb telling him that all deposits made on the duplicate account were refunded. No further action required.

posted on February 26, 2013.

There are also notes in the account that the player closed their original Luxury Casino account only 1 month prior to opening the new account.

Since the deposits on the duplicate account have been refunded, there is nothing else the casino rep can do here.

posted on February 27, 2013.

the issue is not solved. They wont pay me out. I send mail to LGA but no answer yet.

posted on February 27, 2013.

The casino will not be paying you out becuase you broke the terms and conditions you agreed to when you created the second account.

Your deposits were refunded on the duplicate account. There is no further action.

I suspect LGA will come back with the same response.

Cheers

AskGamblers
posted on February 28, 2013.

 Player closed account a month before opening a new one, broke casino's T&C, but has been refunded! Complaint solved!