Lucky247 Casino - Delayed Payment £457.80

vs_3477 United Kingdom
posted on May 20, 2015.


I am having real difficulties getting money withdrawn from Lucky247 casino.

I made a withdrawl on 1/2 May which was split into 2 parts, 1 for approx £250 was paid within normal time frame however I still have an amount of £457.80 which is a Work-In-Progress on my account.

I have phoned about this amount daily, used the online messaging system and sent an email but I get the same response every time. As far as the customer service team can see, everything on my account has been approved and they can see no reason why finance has not released the amount for payment. I keep getting told that the matter will be escalated but it has been over 3 weeks now and the money has not been received (or paid).

Whilst the customer service team I speak to are always pleasant, it seems there is limited assistance they can offer.

I am finding this process very frustrating and it is turning time consuming phoning daily to get an update. There has been no communication from the casino as to why the payment has been delayed.

If this is how long it takes to get money withdrawn from this casino, I will be seriously consider changing operators in the future.

posted on May 21, 2015.

hi vs_3477,

Thank you for your recent post. We apologise for the delay in getting back to you as this was something we needed to investigate with our finance team. As explained in an email to you, this reflected as paid on our end however, when we checked if the funds had actually left, was confirmed to not be the case.

We do apologise for the inconvenience as it is not normal procedure as you are aware, we usually make payment within time. In this instance a gremlin appeared in the system and it is something we as management have actively looked into with regards to our payments processor.

We trust this email finds you well and rest assured, your funds are on their way to you.

warm regards,
Lucky 247 Casino Support

vs_3477 United Kingdom
posted on May 21, 2015.

I received my winnings, complaint is now resolved.