Lucky247 Casino - Withdrawal refused and account terminated!!

RESOLVED
donco6969 Australia
posted on November 14, 2014.

First problem I had was registering my account i was told my details had already been used before which was impossible I was on phone and chat with customer service for over hour to resolve issue. After issue registering was resolved I played on casino for few months and made many deposits from both my debit card and ukash. I won $1000 which I tried to withdraw I then received email requesting verification documents which I sent twice and after 2 weeks waiting I received a email saying my account has been terminated. I called support and was given no reason at all they refused to resolve problem.
I have been treated unfairly by Lucky247 casino I have accounts with many other casino and never ever did the treat me in this way.

posted on November 17, 2014.

Hello donco6969,

If your complaint is understood correctly, this relates to an attempted withdrawal on your part in the first half of October 2014. For reasons that, for your privacy's sake, will not be divulged here, your account had been terminated and any pending withdrawals confiscated, in accordance with the casino's terms and conditions. You received notification and justification in this regard from casino management on the 16th of October.

Furthermore, you then lodged a complaint with eCOGRA shortly thereafter, which was declared invalid. You should have received notification from eCOGRA regarding their judgement on the 20th of October.

As far as the casino is concerned, this issue is now closed.

Kind regards,
Lucky247 Casino

donco6969 Australia
posted on November 18, 2014.

Hi and thank you for your response yes I am aware I opened a complaint with eCOGRA wich I never heard back from even after trying to contact eCOGRA several times I still received no reply. I dont understand what the problem is I sent all documents you requested to have my account verified you know I had trouble registering my account to start with. I made many deposits from both my debit card and ukash use were quick to take my money but when I won $1000 you wont pay me out. If you go back and have a look at your chat history or recorded phone calls you will clearly see I had trouble registering my account I was told someone had used my details previously I was on phone with support until I was told the issue was resolved and it was safe for me to play.

posted on November 19, 2014.

Hello donco6969,

I understand that eCOGRA has now confirmed you have received notification of their judgement.

As per our previous communication, Lucky247 stands by its decisions and considers them to be justified and final.

Regards,
Lucky247 Casino

donco6969 Australia
posted on November 19, 2014.

I don't understand what the problem is why I am being treated this way?? I have done nothing wrong to deserve this! Clearly you are just making excuses not to pay me out what I won. This is the only casino I have had trouble with I have accounts with 32red, gowild, platinumplay, riyalvegas I have won many times and withdraw without any problem at all!! Why have all the other casino verified my account and happily paid me my what I won?? Why makes Lucky247 any different from the rest?? Why was there no issue every time I made a deposit?? Only when I win and withdraw all of a sudden there is a problem. Show me where I have made any other deposit other than my account! If the documents I sent you for verification was not enough I would have been more than happy to send you more documents if you had asked. I honestly feel i have been swindled.

AskGamblers
posted on November 22, 2014.

This complaint is resolved upon decision from eCogra as a regulatory body.