Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
popuno submitted a complaint.
Lucky Red Casino responded.
popuno responded.
Lucky Red Casino responded.
popuno responded.
AskGamblers responded.
AskGamblers responded.
AskGamblers responded.
Solved successfully.
Lucky red : Its OK to loose but if you win...
Few days ago I try to withdraw 250$ from lucky red casino , but without succeed and they never explaine me a reason why . Anyway ,I have only one account and played by the rules ,
Maybe my IP adrress is issue , becouse I use HOT SPOT connection ( its free and half of my town is connected on hot spot ) , but I its my only option for now .
However , I wonder why they let me to register , deposit , and play many hours ?
What happend if I loose my money ?
Why they wont to answer my mail ?
I dont think its realy fair play .
And last excuse my English , Im much better on Montenegrian language
Dear Radomir,
This automated email is to confirm that your Moneybookers withdrawal request for the amount of $250.00 has been declined and the funds returned to your casino balance.
If you have not already received personal contact from us detailing the reasons for this please do not hesitate to get in touch.
Hi, I believe that you have been informed on the reasons why by email. You have also had your deposit of $20 refunded back to your card.
Should you have any further questions please contact our 24/7 support team.
I've triple check my inbox and no , theres no explanation email from You . Its truth that I've receved my deposit back , but its only deposit .
All that still doesnt look like fair play to me , but Im from Balkan , we used to stuffs like this here .
Please contact our 24/7 support team to resolve this issue.
Why , to tell me that I have linked or multiplied accounts or something similar ,No use of that , I dont expect my winning from You , just want to warn others players !
popuno, if the puropose of this complaint is only to warn other players, then it should be withdrawn and marked as solved, because that's not the point of posting a complaint.
popuno, can we close this complaint?
This complaint can be considered as solved!
Leave your comment about this complaint
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