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This is what I call professional and responsible Customer Support.
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Complaint History
nomad willis submitted a complaint.
Lucky Nugget Casino responded.
AskGamblers responded.
Closed due to inactivity of submitter.
AskGamblers responded.
Solved successfully.
Lucky Nugget Casino Bounced Cheque
i won 6450 @ lucky nugget about 4 weeks ago, they approved me, mailed my cheque, i deposited it into my acct, was spending it on some home renos that i needed done BADLY, then about 3 days later i was notified by my bank that the cheque was returned and am now in the hole with my bank, 2400 dolllars!! WTF!!!! so now i been talkin 2 them everyday n they seem 2 b jus givin me the runaround, meanwhile my paycheque is goin 2 pay off what i owe the bank, and i cant even feed my kids!!!! THANKS LUCKY NUGGET!!!
Hi Nomad Willis,
Apologies for the inconvenience.
I believe this matter was resolved with our processor today.
The first check "bounced" because a courier check was sent to a PO Box address. Courier checks cannot be sent to PO box addresses, only postal addresses and it was therefore cancelled. The check was re-issued via regular mail instead.
A customer service agent will be in contact with you soon regarding any bank charges you incurred as a result.
Kind Regards,
Andre Mento
Representative for Lucky Nugget
Any updates in this matter?
Since we didn't hear from player, we believe that this was paid.
We will consider this complaint as resolved.
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