awarded approx 35 free spins in a row betting 45c a spin. Won approx $70 AUD game froze once all spins completed i refreshed browser only to find all winnings were gone. Got in contact with staff member named Braylen and they were no help at all. told me there were no history of my free spins or winnings in the games logs. and they took very long time to answer my questions not to mention they made me feel like i was lying about the matter. I did not take a screenshot before i refreshed my browser which i realise now was a big mistake. please help casinos like europa should not be allowed to get away with issues like this
Any update regarding your complaint? Thank you.
I have heard nothing from Europa in regards to my complaint.
Yesterday (04/03/2016) I logged on to my europa account & attempted to to contact their 24/7 chat but i got no response.waited bout 5 min then closed browser.
I cant believe how they treat customers. i spoke to a couple of mates and one of them had similar problem at different casino.
It would be great to get the $70 back, but fat chance thats happening. casinos like europa need to be accountable for their actions. I mean c'mon i was a loyal long term customer. you dont treat people like that. like i was lying to them about the game freezing. basically they made me feel like a piece of well u know and that is not right. Esp when there are casinos like VideoSlots.com who are amazing and treat you like you were actually in the same room as them.
Big thanks to Askgamblers.com for your help and letting me rant and vent my frustrations. cheers
Europa Casino complaints
- 0 of 3 resolved
- 6 days avg response
- 1 week avg complaint life
- 17 USD avg amount
Europa Casino - Misleading loyalty programUnresolved
Europa Casino - Misleading loyalty program
On the 20th of jan i reveived and email from europa casnio saying your 1 step away from becoming a bronze vip and a list of extras that came with ...Read more
Europa Casino - Chat rep treated me terriblyUnresolved
Europa Casino - Chat rep treated me terribly
I was recently completely disrespected by a chat rep at Europa Casino. I was told that I didn't win anything because I wasn't playing the right games ...Read more
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