Long payout times at WinPalace Casino

UNRESOLVED
posted on August 9, 2012.

I recently won at WinPalace Casino and requested a withdrawal over a week ago. WinPalace approved half of my withdrawal, but the other half was not approved as I requested over two weeks ago. It seems as if it is a stalling tactic and they just want you to spend the money back. Also please note, that I am a VIP at this casino and this is the way I am treated.

posted on August 17, 2012.

hi coin4567,

WP support notified me that they have contacted you and tried to resolve this issue.

was it solved?

Rick

posted on August 18, 2012.

Still waiting for the last withdraw request of $300 to be approved.

posted on August 18, 2012.

Still waiting for the last withdraw request of $300 to be approved.

posted on August 29, 2012.

Received my last payment, but this issue is still not resolved. Now I have been told that I can not use any more promotion coupons. I guess WinPalace does not like to pay anyone out. I warn everyone to stay away from WinPalace as this is how they treat their VIP customers. You win money, they stop allowing you to use coupons and it takes months on end to receive your payouts. All-in-all bad experience. WinPalace, if you would like to make this right, please let me know.

posted on August 31, 2012.

I am still waiting for an answer from WinPalace Casino. This complaint will remain open until I receive an answer.

posted on September 1, 2012.

Still have not received an answer as to why WinPalace will not let me use their coupons. My theory is that because I have won on numerous occasions they feel I should not receive them even though I have lost thousands of dollars at their casino. Until an answer is received this post will remain open. I WOULD INFORM ANYONE WHO READS THIS NOT TO EVER CONSIDER WINPALACE FOR THEIR GAMING ONLINE.

posted on September 3, 2012.

hi Coin 4567,

Winpalace casino has its considerations regarding denying players of certain bonus codes. the casino is not entitled to justify itself when making a management decision such as in your case.

i hope you can understand this point of view

Rick

posted on September 4, 2012.

Again,

Why am I being denied bonuses? ATTENTION ALL CASINO PLAYERS, THE ONLY REASON I CAN SEE THE CASINO DENYING ME BONUSES IS BECAUSE I WON ON THEM. I WOULD INFORM ANYONE AND POST ON OTHER BLOGS THAT IF YOU WIN AT WINPALACE CASINO, EVEN AFTER SPENDING LOTS OF MONEY WITH THEM, THEY WILL BASICALLY BAN YOU FROM THEIR CASINO. SOUNDS LIKE WINPALACE DOES NOT ACTUALLY LIKE TO HAVE TO PAY ANY WINNINGS OUT. IF WINPALACE WAS SMART THIS COULD BE A GOOD POSTING, BUT I GUESS WINPALACE AS NO MEANING TO THE WORDS CUSTOMER SERVICE AND LOYALTY. WINPALACE, IF I AM INCORRECT IN ANYWAY, PLEASE RESPOND WITH AN INTELLIGENT ANSWER AS TO WHY I CAN NOT USE YOUR BONUS CODES ANYMORE.

posted on September 7, 2012.

AGAIN, I AM STILL WAITING FOR AN ANSWER. IF YOU ARE LOOKING AT THIS CASINO, I WOULD NOT PATRONIZE THEM. NO ANSWER TO MY PREVIOUS QUESTION.

posted on September 10, 2012.

Still no response from WinPalace Casino. Again, If you are considering WinPalace Casino, avoid them at all costs.