I have not received the funds up today. Now the finance department want me to send a bank statement to double check my bank details. It means the previous message from 5-April which says: the wire was sent is false.

I alreday have sent a screen capture of my bank account info from my bank web site. But they ask me to another statement which shows my bank name and SWIFT. I will try to get it. I also send them my bank link to its website in which the official requeriments for a SWIFT payment are published.

I tried this casino and have found everyone professional and courteous!! They paid me my wire transfer within the 10 business days and answered every phone call, live chat and email in a fast and polite manner! It was a completely pleasant experience and when I gamble again it will always be with this casino!

alexva-I realize that your having alot of difficulties with this problem. Have you called them and talked to a manager? Have you asked them to send a check? Probably most importantly-why didn't you file a complaint after you realized the 10 business days had passed and you didn't get paided? I myself have a withdrawal that has until friday and then I would be in the same boat that you find yourself in-but if I'm not paid by then the first place I will go is the complaint boards all over the internet. Our withdrawals are very small when your talking about casino wins. Grand Parker-Loco Panda and Onbling are all part of the same group of casinos that have only been operating for less then 3 months. Many gamblers would avoid these casinos if they saw that the group cannot even pay small wins. I wish you luck in getting it straightened out and I hope I don't have to follow your complaint, but I will post one way or the other this coming weekend!

serenji you dont have idea from when I am fighting with this issue against them. After 10 business days I started to claim them now they sent me a message that they did not get the funds back in their bank account. My local bank contacted its intermediary bank CITIBANK NA. to check if there are an in process wire transfer. They replied my bank it was bounced because they sent it to a wrong bank name. They have the fault because I gave them all my correct bank information in the faxback form. Now I am contacting the Bank of Cyprus customer support to know the status of the payment and I have send more than 12 different ticket support to LocoPanda Finance Department in order to resend my money in a correct way.

Why are the details of this complaint being argued at Loco Pandas website? And also why have you waited 2 months to file a complaint and look into your finances? It sounds to me that you need to make a phone call and get all your information together-or better yet send them your information by email and that way you have a record you can save. I understand your frustration but after the 10 business days after your documents are approved is when you should of gotten involved and found out why the money was not sent to you. I also am waiting for a wire transfer and my bank requires that I send them 3 bits of information before they will accept the wire transfer, have you discussed this with your bank? I wish you luck but I really think you should of started this complaint in a timely fashion and you would probably be spending your money right now.