Windows Casino - Locked my account and will close for ever in a few days

UNRESOLVED
Edit Kruchio Austria
posted on November 11, 2016.

I made my sign up on 20 September 2016 and played the welcome bonuses casino has. On the 3rd welcome bonus I won 9440euros. I decided to withdraw 1000 euros at first. Casino removed the 600 bonus, it is casino's terms to remove the bonus from the winnings, and made a withdraw of 1000 euros so i could continue play with the rest. The problem is that casino locked my account without a warning. I email them why they did this. They asked for documents, passport and bill, they also call me to verify my account and told me on the phone that they will email me if they want anything else. After a few days I got an email that casino will close on 15 November 2016. I start sending them emails but no one respond. Of course i realize that casino didnt want to pay my winnings. Please make a contact with them to see what is going on. Thank you very much for your time

AskGamblers
posted on November 16, 2016.

Dear @KurnoTh21,

Please let us know if there's some update on your issue.

Edit Kruchio Austria
posted on November 16, 2016.

No update so far. No one contact me, I mean from the casino, and account is still locked