Lock Casino is telling me only lies

UNRESOLVED
bribri United States
posted on December 9, 2014.

I have been waiting for a $2,000 check for the better part of 120 days. After efficiently accepting thousands and thousands of my dollars, they have delayed and delayed and then lied and lied and now are delaying and delaying again. At first they said they sent it and that the carrier must have lost it. However, the person with whom I've been corresponding has politely and indirectly acknowledged that it was a delay tactic. I will not say this person's name because I am actually rather fond of this person's ability to genuinely convey shame for Lock's current payment problems. My gripe is with how the website lies to depositors by stating/advertising a withdraw process that is consistent with the industry standard for speed. In short, I have donated thousands to Lock. In return, Im told a lie and then I'm told to be patient...and patient....and to trust them.....and then t9 be more patient. How about you just honor your commitment and send my check?

AskGamblers
posted on December 13, 2014.

Dear @bribri,
Any update considering this complaint? Thank you.

bribri United States
posted on December 14, 2014.

No, I have neither received an update nor even a reply to my last two emails this week. In short, the last official statement they made was the following:

NOV 30, 2014 | 01:38PM EST

Hi xxxxx,

We are not trying to defraud you in any way. As you know, we've run into problems with processing which has created a delay. It's taking longer than we originally expected but can promise you that a payout will be arriving soon. I don't have an exact date yet, but it's being handled by the CEO so know it won't be long now.

Before taking extreme measures, please allow us the time to show you that everything we've been saying is true. Granted it's taking longer than we originally told you, but that was not intentional.

On a more personal note, I've enjoyed working with you and would not deliberately lie about this. Once you have your payout and the overall timeframe has returned back to the industry standard, I hope we can continue working together with no further issues.

We're truly sorry about all the frustration caused and I'll be in touch again with an update as soon as possible.

Sincerely,

XXXX