Lion Slots delaying payout
I requested a wd on the july 30. I was told that I may or may not have to submit docs and the payout was processed in 2-5 days. Finally on 8/2 I ask them about my docs and payout. They had some problems, so they say, in getting the docs to me. So I had to create a gmail account and find the auth form in the spam folder. I filled it out and sent all required info to them. They say they did not get them until the 3rd and takes 2 days to process. Ok I gave then that. Today is day 3. Now they tell me they are having some delay just processing my docs and they have not even started on my wd. I think they are delibertly doing this because I did voice my opinon about how they are lying to people about there payout procedures and demaned they process my docs and pay me!!! Can you help me? Thank you for your help.
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I see that this player was paid in full on August 7th.
After reviewing the emails between the player and support, it seems that the player was under impression that we do cashouts on the weekend. Unfortunately, this is not the case. If the website states "2-5 days" as opposed to "2-5 business days" I will be sure to have that changed, as they are two completely different timelines.
Unfortunately, we then got backed up with several cashouts (from previous management) and were late 1 day in payment.
I hope this clears this issue up a little for you.
The casino has been removed from Not Recommended List.
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