Planet 7 Casino - Late withdrawal payments

UNRESOLVED
Darlene Nelson United States
posted on September 29, 2016.

I requested two withdrawl got approved on the 12th and the 16th of September one amount is $2500 and other is $1000
There is a 7 day payout on its website . i have called i have emailed I have done a live chat almost everyday last week They keep telling me soon .when i call they do not answer I have left messages they do not return calls .How do I get help getting my withdrawl payments i requested.

Darlene Nelson United States
posted on October 1, 2016.

As of 9/30/16 Iam told my bank don't accept international wire So I gave another Bank within seconds I was told they don't deal with that bank.

Darlene Nelson United States
posted on October 4, 2016.

10/3/16 I tried to chat But never got aknowledge No agent would not come online for me. 10/4/16 I Tried another chat an agent name Siemon answer my my chat I ask the status of my Withdrawl I was ask to allow him/her to check they offer me a free chip while i wait then all of a sudden chat says INFO; was being transfer . then seconds later INFO; tells me try again tomorrow Who is INFO? and now iam not being Aknowledge Once again.

Darlene Nelson United States
posted on October 5, 2016.

I finally received a check for the first withdrawl I reviewed $2229. Out of 2500. Never got a tracking number but atleast I got a check let's see if I get my 2nd check next week

Darlene Nelson United States
posted on October 5, 2016.

OK took check to the Bank but it could not be deposited due to its routing number so it had to be sent to collection. They ask me why didn't they wire the funds Hmmmm I said I tried but I was told you don't accept wire. My bank yes we do.

posted on October 6, 2016.

Hi Darlene--

Unfortunately, U.S. processing is incredibly difficult and this is just another example of this. We understand that your bank accepts international wires, yet it is a bank that has been identified as recognizing gaming transactions--this is why our processor will not wire to your bank.

I've checked your account and I do see that your balance was delivered to you, earlier today--very happy to see this.

I'd like to apologize for the frustration you've experienced with all of this.

All the best,

Tawni

Darlene Nelson United States
posted on October 6, 2016.

Iam Semi Happy the bank is questioning me about the second check Please tell me what us banks takes your wire transfer and I will find one and open an account so I can continue to play.

Darlene Nelson United States
posted on October 7, 2016.

OK today My checks was sent for collection for payment my bank said it usually takes about 5 weeks to get funds from the other bank this is really getting Ridiculous

Darlene Nelson United States
posted on October 8, 2016.

I just learned they are gonna charge me again to give me my money "WOW"

Darlene Nelson United States
posted on October 11, 2016.

Iam still waiting to get my funds getting a check don't mean you got your money I have learned.

posted on October 11, 2016.

Hi Darlene--

Again, I'm terribly sorry, but we have no control over what holds or fees that banks charge. I wish things were different in the U.S. where processing is concerned, but it's just a very difficult situation.

Tawni

Darlene Nelson United States
posted on October 11, 2016.

It's not my bank they are trying to get my money. Planet7 needs more withdrawal options.

Darlene Nelson United States
posted on October 13, 2016.

Iam still waiting for the Bank in Canada to wire me my money to my US Bank since they sent the request to them.

Darlene Nelson United States
posted on October 17, 2016.

Iam still Waiting for my Payout to Come in .

posted on October 21, 2016.

Hi Darlene--

Unfortunately, we simply have very limited payment options. This is not just our casinos in this situation, but all casinos accepting US players face the same issues.

In the future, I'd suggest using Bitcoin, as with this, you'll be paid back to your Bitcoin account within 48 hours of your withdrawal.

Tawni

Darlene Nelson United States
posted on October 22, 2016.

Thanks Tawini
I really don't understand how Bit coin works so do you have any other suggestions?