Ladbrokes Vegas casino - not happy with the support

UNRESOLVED
tortastic United Kingdom
posted on January 28, 2014.

I am writing to you because I have been wrongly mistreated by ladbrokes they had sent me a email saying I could qualify for 10 free spins on gladiator if I deposited £10 in to my vegas account so I placed £10 in to my vegas account no free spins . I could not get hold of them on live chat as they do not have 24/7 live help the next day when I eventually got hold of them they said there was nothing they could do and if I made a second deposit I could qualify for the free spins so I bit my tounge and made a second deposit I got my free spins a deposit offer which I should of got in the first place . I had been playing on a good selection of slots and managed to build a nice sum of £180 I was very happy I then transferd £5 in to there casino account and they had taken all my money of me I had no warning of this and was very unhappy I quickly transferd the £5 back to my vegas account but there was nothing I could do . I then proceeded to email them my issue and there reply was very rude they said there was nothing they could do to get the money back and accused me of having a gambling problem and said they where closing my account . I told them if there not going to givr me my money you can close it . I have then been getting emails from them requesting me to make a third deposit and they will give me another bonus offer why would I want to make a third deposit I thought they had suspended my account and they won't give me my money back