Labdrokes Casino - 100% Welcome Match Bonus Not Credited!!!

RESOLVED
posted on May 14, 2012.

On 10th May 2012 @ about 7am plus GMT, I've deposited £500 using Moneybookers. I played through £1232, I then submiited their claim form which was received by them as told by the online live chat agent. But after 48 hours, on 12th May 2012 @ about 11am plus GMT, my £500 bonus was still not credited. I chatted with online live chat agent-Paul, whom he told me the reason was because I did not played through my £500 deposit 20 times, which is £10000, he said I only played through £1232 As the requirement was 20 times played through for Moneybookers deposit. I told him that I'm unaware that Moneybookers deposit required to play through 20 times before I can submit their claim form. My understanding from their Qualifying Requirements was I need to wager ONCE my deposit, which is £500, then I can submit their claim form. After the 100% welcome bonus of £500 has been credited to the bonus balance, I need to wager 20 times for Moneybookers deposit, which is £10000 before the bonus will be transfer to the cash balance for withdrawal. Hence I'm not purposely not wanting to wager £10000 only then to submit their claim form. I've a misunderstanding for their Qualifying Requirements. If I'm aware I need to wager 20 times first on my £500 deposit for Moneybookers, I'll not deposit and play at Ladbrokes Casino. I've lose my £500 too. Please kindly assist me in getting my 100% £500 welcome bonus. Thank you.

posted on May 21, 2012.

Dear Customer

Please see below point 18 in the terms and conditions for the Ladbrokes Casino Welcome bonus in concern to your posted query.

18. As a result of bonus abuse, deposits made using Neteller and Moneybookers will be subject to a turnover requirement of 20 times the actual deposit level for all promotions. We reserve the right to recharge all banking fees on deposits, which are not turned over at this level. All other payment methods fall into the turnover requirements as specified in the rest of the terms and conditions of this promotional offer.

We hope this answers your post for 100% match bonus up to £500. If you have any further queries please contact Customer Services - [email protected]

Kind Regards

posted on May 22, 2012.

Your reply was not satisfactory! As bonus abuse was not me, it's unfair for me to wager my £500 deposit 20 times before submitting claim form! My understanding from their Qualifying Requirements was I need to wager ONCE my deposit, which is £500, then I can submit their claim form. After the 100% welcome bonus of £500 has been credited to the bonus balance, I need to wager 20 times for Moneybookers deposit, which is £10000 before the bonus will be transfer to the cash balance for withdrawal. Hence I'm not purposely not wanting to wager £10000 only then to submit their claim form. I've a misunderstanding for their Qualifying Requirements. If I'm aware I need to wager 20 times first on my £500 deposit for Moneybookers, I'll not deposit and play at Ladbrokes Casino. I've lose my £500 too. It's only faie to me by crediting the 100% casino welcome bonus of £500 or refund my £500 deposit!

posted on June 28, 2012.

 We are disappointed to hear that you are unsatisfied with our response. As a Ladbrokes customer we will endeavour to help you as much as we can. We would be happy to continue this conversation however the best way to do this would be to contact our customer services department. You can email them at [email protected] or call our UK customer services team on 0800 731 6191 or our International customer services team on +350 200 43003

posted on June 28, 2012.



Dear Affiliate

Apologies for the slow reply, we was locked out of the thread for sometime and therefore unable to reply.

We are disappointed to hear that you are unsatisfied with our response. As a Ladbrokes customer we will endeavour to help you as much as we can. We would be happy to continue this conversation however the best way to do this would be to contact our customer services department. You can email them at [email protected] or call our UK customer services team on 0800 731 6191 or our International customer services team on +350 200 43003.'

Kind Regards

Score-Affiliates

AskGamblers
posted on July 2, 2012.

 Any news?

posted on July 5, 2012.

I've sent an email regarding 100% Welcome Match Bonus Not Credited to [email protected] but no reply at all or credit my ladbrokes casino with the £500 bonus!

posted on July 6, 2012.

The customer services agent has replied to my email but still giving me the same unsatisfactorily answer similar to the first reply posted at askgamblers on

Ladbrokes Casino

Re: 21st May 2012, 3:21 PM

It seem like no matter how many times I email or posted on askgamblers.com, they will not give me the benefit of doubt or out of goodwill credit my Ladbrokes casino account with the £500 casino bonus!

posted on July 9, 2012.

Dear Customer,

If you can please send your player username & customer ID to [email protected] , we will pass on your information directly to Customers Services and resolve this asap.

Kind Regards

Score-affiliate team

posted on July 12, 2012.

I've sent my player username account ID to [email protected] but no reply at all or credit my ladbrokes casino with the £500 casino bonus!

posted on July 12, 2012.

Dear Johnnie888,

Your customer username & customer ID has been passed onto customer services. They will contact you soon regarding your bonus query.

Kind Regards

Score-Affiliates

posted on July 15, 2012.

Angelo

Promotions Team Supervisor

Ladbrokes

has sent me an email asking for verification documents, he said once they have verified my details, my 100% of 500 pounds welcome bonus will be available to be played.

AskGamblers
posted on July 16, 2012.

 Johnnie888, nice to hear it! Let us know when this complaint is ready to be marked as solved!

AskGamblers
posted on July 20, 2012.

 Any updates?

posted on July 20, 2012.

Dear AskGamblers

My Ladbrokes casino account has been credited with the 100% Welcome casino Match Bonus of £500.

But unluckily during playing through the £500 20 times on slots and table games, I've lose all of the £500!

Anyway thank you askgamblers for helping me received my owing £500 100% Welcome casino Match Bonus.

This case is resolved.

AskGamblers
posted on July 20, 2012.

 Complaint solved!