Palace of Chance Casino - Delayed payment

posted on July 12, 2016.

Early June 2016 I requested a payout just over $2000. I believe it was $2250, enough to cover the bonus amount and still have $2000. I wanted a pay to card transaction but have to settle for a check. I waited about 2 weeks and saw online my pending withdraw had cleared, I contacted withdraw support and on June 15 2016 I was told,by William, all my paperwork is in order and will get an email with payment details in about 10 days. I have used online chat and to check on the status and I am told my request is with the expedite team to contact first Ally the Tara.([email protected]) My most recent email was to Tara on July 8, 2016, no response as of July 12, 2016. I can not reach anyone from the expedite team.
In the past I have received payout in about 3 to 4 weeks tops and have always been kept posted about the status.

posted on July 18, 2016.

Dear @JUSTIN01,

Please let us know if there's some update on your issue.

posted on July 18, 2016.

As of 7/17/16 I have not been contacted further by anyone from Palace of Chance. This is sad, I have been a player since 5/2007, I am supposed to have Level 4 VIP Status. I don't feel like I have any status and am quite disappointed.

posted on July 20, 2016.


I'm sorry for the delays and frustrations you've been having with this.

I've taken a look at your account and I do see that the check has already been sent off. I'm hoping to have your tracking in, today or tomorrow--generally, players receive payments the day after tracking comes in.

As soon as I receive your tracking information, I'll post this thread with an update.

All the best,


posted on July 20, 2016.

Thank you, I appreciate your assistance.

posted on July 21, 2016.

7/21/16 It appears my FedEx with my check was left at my home today. Now I just have to wait for the Canadian check to clear. Thank you for your assistance with this issue.

posted on July 23, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.