Jackpot Grand Casino declined my withdrawal with absurd reason

RESOLVED
Christopher Sault United States
posted on May 5, 2015.

After making a deposit and losing it i used a free chip and went through the playthrough amount and wanted to withdraw the 100 usd max cash out. I submitted all the proper documents and was approved so i made my withdraw request and was denied because they said I dont play at the casino enough...

posted on May 8, 2015.

Hello,

I will check your case with finance department and get back to you ASAP

Regards,
Anita

posted on May 12, 2015.

Hello,
Your withdrawal was approved.
Feel free to contact us if you need any other help.
Best wishes,
Anita

AskGamblers
posted on May 15, 2015.

@fb_962716930434920,
Can you please confirm that you received your winnings, so we can close this complaint? Thank you.