Hi,

On approximately 22nd December 2010 I deposited $100 into Jackpot City Casino. After playing and winning a large amount I decided to cash out at $38,000. The casino then locked me out of my account and denied me my winnings with no explanation. After several attempts of communication to them, I later learnt that they weren't going to pay me my winnings because I was 'linked' to another member of their casino group that was disputed unauthorised transactions. I thought I could resolve this with them in email communication but they have constantly ignored me and left me with no answers. I think this is unfair as I have nothing to do with the problem between Bellerock Entertainment and the other player. I set up my own account using my details, my credit card and won legitimately. This has been stressful and hurtful. Before taking legal action I decided to see if you could help me.

Thank you so much for your time. I hope this can be resolved shortly and positively without legal actions. I await your reply.

My account number was tjc0037730764r.

Regards,

Rachelle Lawless

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