I deposited £200 and received a bonus. I played a mixture of Blackjack and slots and ended up cashing out £3098 after completing the wagering. I was asked to provide ID and proof of address which I did. Soon after, I was asked to provide a photo of me with my passport open next to my face. Again, I complied. They then asked me to return a deposit confirmation form which they would mail to my address. After receiving the form, I signed and sent it. Receipt of every document was confirmed by Jackpot247.
Since then, a month has passed and I've received no useful information regarding my withdrawal. Every other day for the past two weeks, I have contacted support who tell me that they have no information about the withdrawal because only management knows anything about it (apparently management handles withdrawals over a certain size). I have consistently asked them to put me in touch with management. At last, James Corrie, a member of management contacted me on the phone. He asked me various questions including what games I preferred, my deposit method and how much I had deposited. He then bizarrely asked me to send a photo of myself holding the day's newspaper, assuring me that I'd be paid after I did this. I sent the photo that same evening. They confirmed receipt the following day. Since then, 2 weeks has passed and I have received no information about my withdrawal. Every day I speak to support who tell me they have no information. I then ask to speak to James Corrie, who is always "in a meeting". I ask for them to get him to contact me and he never does.
I then came across the following while looking up complaints about Jackpot247: http://www.askgamblers.com/casino-complaints/jackpot247-casino-not-willing-to-pay-c3308.
It seems other people have been given the same run around by James. I'm not sure if they were ever paid.
I've sent them an array of documents and photos, complied with all of their requests and no information is forthcoming. When I do finally get in touch with anyone, they either tell me they have no information or to jump through another hoop. I now doubt their intentions to pay me at all.
Any help in resolving this problem will be much appreciated