Jackpot Party Casino - twice lost all credits earned after purchase on phone then once on computor

UNRESOLVED
posted on November 3, 2013.

I really enjoyed the casino until recently when I purchased credits twice by my Verizon account. I then made 2 huge wins on my phone and both amounts were cancelled both times. Again today I made a huge win again today on jungle wild this time on my home office computer and it happened again????

Hope you will handle this, Joanne N Singer PE