Jackpot Party Casino failed to pay earned bonus

UNRESOLVED
posted on April 22, 2013.

I purchased over $50.00 in credits from this game app. I played Moolah at $50 level $1500 per spin and got bonus. I earned over $200,000 in bonus credits. App then froze and would not add the bonus credits I had just earned to my account. This happened on Friday April 19, 2013. They have NO CUSTOMER SERVICE OR HELP LINE. I AM OUT $$200,000 and I am pissed. I want to sue them. Who can I contact?

posted on April 29, 2013.

Hi Lisa,

Thanks for the feedback! We think you are talking about the Facebook App as opposed to the UK online casino? If you are talking about the UK online casino then please come to live support www.jackpotparty.com and we will be more than happy to help you otherwise if you are talking about the Facebook app you can contact their dedicated support directly at [email protected] I’m sure they too would be happy to help you with your enquiry.

posted on April 29, 2013.

Thank you for contacting us! All app issues are now addressed in the Jackpot Party Casino Community Support Center. You may find solutions to your problems there. By filling out the forms you may also contact the Jackpot Party Casino Support Team for any assistance.

You can find the Support Center on the Facebook Community Page here: http:/­/jc­k.p­t/S­upp­ort­Center or at https:­//w­ww.f­ac­ebo­ok.c­om­/Ja­ckp­otP­art­yCa­sin­oCo­mmunity

If you have further questions about game mechanics or features please look at the Jackpot Party Casino Blog here: http:/­/ja­ckp­otp­art­ysl­ots.us/

AskGamblers
posted on May 3, 2013.

 Lisa have you managed to get your issue solved?

AskGamblers
posted on May 8, 2013.

 Lisa, please post some reply, otherwise this complaint will be solved!