Jackpot Grand lied to me in chat

teekawi United States
posted on September 23, 2013.

I went to chat to ask about my withdrawal. I had $200 in bonus and $250 in winnings but it would only let me withdrawal the winnings. All other casinos had you request all and. Then take the bonus off the top. So I asked, can I play that bonus in my remaining balance without it hurting my withdrawal and was told yes. I asked twice to make sure and saved the chat. Now they won't honor my withdrawal or their chat.