Jackpot Grand Casino - Why Deny me?

RESOLVED
posted on October 29, 2013.

I am very confused at why this Casino sent me an email stating that my account :

Due to a management decision your account has been Excluded from Redeeming Coupons.

I have never abused a bonus or chip. Played by casino rules at all times. They did not even give me a reason why?

Thanks

posted on November 2, 2013.

Also I am new, only been at this casino a few months...WOW!

AskGamblers
posted on April 11, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that you were indeed excluded to redeem bonuses, but some months after the casino and you came to agreement and you were able to redeem bonuses again since May 2014. Can you please confirm, thank you.

posted on April 12, 2015.

This is true. Seems only fair i was allowed bonus use again, only won 2 times both under 1,000 i am pleased with this casino.
thanks!

AskGamblers
posted on April 13, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.