Jackpot City Casino - Delayed payment

RESOLVED
posted on July 26, 2016.

Hi.. im not a big user of computers so excuse me if im doing this incorrectly.. here go's... i decided to hsve a go at oline pokies an a friend reffered me to jackpot city.. after making a couple of deposits i had a win of 2100 am decided to make my first withdrawal. As far as i knew all went well. Recived this email reassuring me (see below) i then waited a coulpe of days without seeing it my account an went on there live chat to ask why this hasnt happen. I was then told because i used my girlfriends card once to make a deposit i needed to send them documents to varify this. I then provided the documentation required. After another couple of days went back onto live chat to see how this was going on 3 separate occasions i was told it was still being reviewed an they could not answer when it will be. I am now on day 7 with no answers still. Am not sure what to do now any help would be very much appreciated thank you

AskGamblers
posted on July 30, 2016.

Dear @Jatzcracker,

Please let us know if there's some update on your issue.

posted on August 1, 2016.

It is now 2 weeks an still no payout. They have been intouch and said my documents have been approved but thats about it so far

posted on August 2, 2016.

Received payment today

AskGamblers
posted on August 2, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Jackpot City Casino complaints

  • 5 of 17 resolved
  • 5 days avg response
  • 2 weeks avg complaint life
  • 247 USD avg amount

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