Submit a Complaint

Your opinion

Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

kathleen O'Brien submitted a complaint.

Jackpot City Casino responded.

AskGamblers responded.

Solved successfully.

Jackpot City Casino - winnings not put into my account

Posted: 24th March 2012, 10:40 AM by kathleen O'Brien

was playing the game called isis ,free spins came up had 42 coins up won 260.60 dollars error came up was taken back to lobby,when this happened i never received my winnings had 359.00 dollars in my account then i had won 260.60 dollars,they are investigating in the mean time im the one thats lost out because of there error so unfair

What's this?

Jackpot City Casino

Re: 26th March 2012, 9:39 AM

I'm sure the support will soon clear the issue for you, if there is some problems in the resolution, please post it here, but I'm quite sure all will be sorted out...

Ciao

Roberto

All Jackpots Representative

What's this?

AskGamblers

Re: 30th March 2012, 2:43 PM

kathleen, have you contacted casino support?

What's this?

AskGamblers

Re: 3rd April 2012, 8:26 PM

Anything else to be added here, before closing this complaint?

What's this?