Slotastic Casino - Waiting for account verification and payment for two weeks now

RESOLVED
sambalado Indonesia
posted on February 2, 2016.

Dear sir,
On 11 januari 2016 i registered with slotatsci casino with claim freebonus $25, firs im so impress with this casino i have much time joy play with casino this slot, then after fews hour i play here....i managed waggered from free bonus with account left in my balance $180- thats the maximum balance i can cash out im so happy then in the next day i caht with support asked for account verifications then in the next day i send my all document to this casino.....and on 25 januari 2016 this casino told me to send My pic holding My Id card , and on the next day i send it......until now 2 February 2016 not yet updates my account not same in his emailed its took only 24-72 hours, i wait with patience but patience have a limit , i got 3 times chat with this support chat and alway give answer same wait until 24 hour the account will update but till now ..never upadate whats going on with this casino .....only give me pending and pending time .....or i think this casino wont pay my winning !!!. please askgamblers submitt tjhis case immediatly and publish and thank you very much for your attentions . im hearing from you as soodingn as possible for publish regarding this case.To day i chated again with this casino support name richard with so easly told me to patience wait until 24-48 hours again till security this casino announce my account.....all obligation have to do with this casino but this casino only same give anwers patience and patience wait until 24 hour and now ill wait till going old !!!

sambalado Indonesia
posted on February 4, 2016.

to day i got emailed from this security casino :

You replied on 2/3/2016 7:29 PM.
Dear Mr. Subagja,

Thank you for contacting Slotastic Casino.

After reviewing your documentation, the decision has been made to disable your account. As a one time exception, the account balance will be paid out.

We ask that you submit your withdrawal request at your earliest convenience.

As per our Terms and Conditions:

21. Slotastic! reserves the right to cancel a player's membership at any time without notice.

http:/­/ww­w.s­lot­ast­ic.c­om­/en­/te­rms­-co­ndi­tions

Regards,


Lisa

Financial Services
[email protected]

Its okay if u want colsed my account no problem but you must fair as you promised thats this bcasino will pay my winning .....based on this emailed itry go to the cashier and try withdraw my winning but its very funny i cant allowed any withdraw what a nice casino, then i caht with support name benedik that its need allow 24 hours for to be update....lol adding time....what a sweet casino u full of tactic...really i dont trust this casino full of tactic and pending time ...hello sir casino slotastic your honer dont you ashamed with your emaield...u can allowed me to withdraw ...but actually im not allowed hellooo where are you sir slotastic casino ?

sambalado Indonesia
posted on February 4, 2016.

To day i got emailed again its so funny ..for cashout my winning i must deposit $5 ..lol very tactic casino cant keep his word :

Dear Doni,

Thank you for choosing Slotastic Casino Support.

I am contacting you with referring to your report in the chat that you were still not able to request a withdrawal.

After forwarding the matter your account has now been adjusted and we kindly invite you to proceed with your withdrawal request. Once more, we do apologize for any inconvenience caused and thank you for your patience concerning this matter.

Doni, since you previously mentioned that you would like to withdrawal via Skrill please be aware that this method can only be used if you make a deposit via Skrill. The minimum deposit for Skrill is currently $5. No fees are getting charged to withdrawal via Skrill.

Should you require any further information or assistance, please feel free to contact us anytime via phone, e-mail or chat with us.

Yours Sincerely,

Benedikt
Casino Support
Toll Free: 1 866-890-6738

sambalado Indonesia
posted on February 4, 2016.

Finnaly i can try requested my withdraw..okay iLL see whats happen next...ILL keep updates regarding this case

posted on February 5, 2016.

Hi Doni,

This payout was processed today to your Skrill account as you've requested.

Please ensure you take note of our Terms & Conditions associated with the casino and it's offers.

Regards,
Slotastic Online Casino

sambalado Indonesia
posted on February 5, 2016.

Dear Sir, yes i recieved fund on my skrill account from slotastic today, thank you , please askgamblers.com resolved this case, okay sir slotastic thank you very much

AskGamblers
posted on February 8, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.