So I called grand parker in an attempt to collect my winnings again this morning. the number was disconnected. I had to log online and do an online chat.
Please wait for a site operator to respond.
You are now chatting with 'Abigail'
Abigail: Welcome to Grand Parker Casino, my name is Abigail. May I have your username and how may I help you?
you: hi abigail I just tried to call your customer service number and it says the number is no longer working this concerns me because I have been waiting 4 months to be paid winnings form your group I have to resort to online chat just to talk to someone
Abigail: May I have your username, please?
you: < formatting >
Abigail: Just a moment please. Thank you.
you: whats taking so long?
Abigail: Andrea, give me a moment please
Abigail: Andrea, as I see from your account, you need to send us a bank statement where we can clearly see that the check was bounced
Abigail: The one for $3000
you: ok here is what I been trying to commicuate the check did not bounce my bank would not even accept the check for deposit
you: they called the issuing bank to confirm the check and the bank told them it was a fraudulent check and do not deposit it
Abigail: I remember your situation, Andrea
you: so the check did not have a chance to bounce because my bank would not even accept it for deposit
you: and the $1000 check
you: my bank would not accept it either
you: it was issued by jp morgan chase and I took it to a chase bank to cash it
Abigail: But we need to have a proof that it is fraudulent
you: and they said the account numbers and name on check do not match
you: the branch manager almost wanted to arrest me for fraud
you: do you know how embrassing that was
you: I sent you proof from my bank on the $1000 dollar chec a letter from them saying it was denied by the bank
you: I sent proof on the $1000 dollar check on the $3000 dollar check there is no proof because the bank will not deposit it
you: they called the issuing bank and the bank told the branch manager verbally that the check was a fraud
Abigail: I understant, but we need a proof on the second check, so how can we know that it is fraudulent
you: Hello , We’re sorry, but we’re unable to accept your check in the amount of 1000.02 for processing due to a return from the bank on which the check was written. Please do not attempt to resubmit this check. For additional information on this return, please contact the writer of the check. Here are the details of the check image transmitted: Date Submitted: 03/25/2013 Check Amount: $1000.02 Please note that the amount of the check has not been credited to your Bluebird Account. If you have any questions, please contact us by calling Customer Service at 1-877-486-5990. Thanks, Bluebird
Abigail: We have this for the $1000 check, but we do not have the same for the $3000
you: Hello , We’re sorry, but we’re unable to accept your check in the amount of 3000.02 for processing due to a return from the bank on which the check was written. Please do not attempt to resubmit this check. For additional information on this return, please contact the writer of the check. Here are the details of the check image transmitted: Date Submitted: 03/10/2013 Check Amount: $3000.02 Please note that the amount of the check has not been credited to your Bluebird Account. If you have any questions, please contact us by calling Customer Service at 1-877-486-5990. Thanks, Bluebird
Abigail: Andrea, can you please send me all the documents you have regarding this, the check copies, the messages from the bank and please. And also, describe the situation in the email. How the issuing bank was contacted and so on. I will send everything to our finance department once again and I will make sue that they will take care of it
Abigail: Okay?
Abigail: My email is [email protected]
you: I have done all this over and over again this is the run around I am done with all of this I have forwarded u this and explin the situation in this chat
you: and I have emailed check images
you: letters
you: multiple times
you: this is about the 5th time
Abigail: Please, do this one more time
you: abigail linda Amber u are all one in the same person using a different name
you: then I am going to have to do this again
you: and again
Abigail: emm, no we are not
you: and again
you: 4 monthes
you: 4 months
you: I bet if I log on riht now taking my money will not be a problem
you: but getting my winnings is like pulling teeth
Abigail: I understand your situation, but we need to have all this. The docs, the situation discription
you: I am gonna take the checks to the police here in the southern USA check fraud is taken seriousally and even if I cannot get your casino group I will get the check issuers and they will go to jail but before they do they will make a big stink for u guys to save their own asses
you: I was told that by my bank take the checks the police
you: especially the 1000.00 one
you: because it was issued here in the USA and I can press federal charges
Abigail: Andrea, despite arguing, please send the docs that I asked, it will be more helpful
you: I am not arguing I am telling u I am taking the checks to the police
you: I will send the documents once more again for the 1000th time
Abigail: And for the $3000 please
Abigail: I can stay in chat until I receive them
Abigail: And describe the situation with the issuing bank
you: obviousally you are having this problem with others
you: but I am sending
you: I explained in this chat I am just going to copy and paste it because the situation does not change
Abigail: Okay, Andrea, I totally understand your situation
you: I just sent 2 emails because I could not send one because it was too big
you: did u get them
you: this is the last time I am doing this
Abigail: I received that, can you please also write me an email regarding the situation with issuing bank. Who contacted them and what they said
Abigail: I sent them, thank you, Andrea!
you: I just sent the check images
Abigail: Thank you, I received three letters
you: but I am still taking them to the police some how some way I am going to get paid if not by u but by the fraudulent check issuers
you: and I am giving them a copy of this conversation
Abigail: Sure, Andrea, it is your right
