This is what I call professional and responsible Customer Support.
Keep up the good work!
It has been 16 days since my withdrawal was approved
I have talked to a real person and also used online help. My withdrawal was approved on 10/14 and I still haven't received my check. I also had a withdrawal requested on 10/07 and they did not approve it until 10/28. I was told numerous times it takes 10 days for approval and 10 business days for the approved withdrawal to be processed. When I talked to online help today she said it was 10 to 20 days. I have never had this with other casinos. I would appreciate any help you could give me
Your $900 payment has been sent via check on 7/11. As soon as processor sends courier's tracking # I will send it to you.
Your last payment should be sent out next Monday the latest.
If you need any further assistance please contact me back
Your $900 payment has been sent out via Fedex. Please find details below:
Fedex Tracking #440278373663
♦ Shipment Dates
Ship date Nov 9, 2011
Estimated delivery Nov 14, 2011 by 7:00 PM
Please confirm once check has been received
According to Fedex package was delivered
Nov 11, 2011 1:07 PM
DeliveredWichita, KSLeft at front door. Package delivered to recipient address - release authorized
According to our records your payment has been delivered. If that is not the case please let me know
According to Fedex you have received your payment.
I will request AskGamblers to proceed closing this issue as solved.
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