Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
kskath submitted a complaint.
Cool Cat Casino responded.
Cool Cat Casino responded.
Cool Cat Casino responded.
Cool Cat Casino responded.
Cool Cat Casino responded.
Cool Cat Casino responded.
Solved successfully.
It has been 16 days since my withdrawal was approved
I have talked to a real person and also used online help. My withdrawal was approved on 10/14 and I still haven't received my check. I also had a withdrawal requested on 10/07 and they did not approve it until 10/28. I was told numerous times it takes 10 days for approval and 10 business days for the approved withdrawal to be processed. When I talked to online help today she said it was 10 to 20 days. I have never had this with other casinos. I would appreciate any help you could give me
Thankyou
Dear kskath:
Your $900 payment has been sent via check on 7/11. As soon as processor sends courier's tracking # I will send it to you.
Your last payment should be sent out next Monday the latest.
If you need any further assistance please contact me back
Cheers
Cindy Greco
Dear kskath:
Your $900 payment has been sent out via Fedex. Please find details below:
Fedex Tracking #440278373663
♦ Shipment Dates
Ship date Nov 9, 2011
Estimated delivery Nov 14, 2011 by 7:00 PM
Destination
Wichita, KS
Cheers
Cindy Greco
Dear player
Please confirm once check has been received
Cheers
Cindy Greco
Dear kskath:
According to Fedex package was delivered
Nov 11, 2011 1:07 PM
DeliveredWichita, KSLeft at front door. Package delivered to recipient address - release authorized
Cheers
Cindy Greco
Dear kskath:
According to our records your payment has been delivered. If that is not the case please let me know
Cheers
Cindy Greco
Dear kskath:
According to Fedex you have received your payment.
I will request AskGamblers to proceed closing this issue as solved.
Cheers
Cindy Greco
Leave your comment about this complaint
- Slots
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games
There are no user reviews yet. Be the first to post a write your own review in the form.
Write your Review