Complaint #2 Intragame Casino

Intragame Casino won't pay my bonus!

By matty187

12 years ago

Message on forum

Yesterday I signed up for an account with intragame casino via freespins.info where they were offering a 111% deposit match. When logged in to the casino I thought I would use the live chat to make sure I was eligible to recieve the bonus before I made my deposit. Simon as he was called, Said to me that I was eligible and that if the bonus didn't show up to get back to him and he would add it. The bonus wasn't added so I got back to simon who then told me to hold, I waited for 10 minutes and then was cut off with no explanation. I relaunched the live chat and reach another 'simon' who then told me that the website was having technical problems and they couldnt add my bonus today but if I was patient they would add the match and some extra for my inconvenience. By this point I felt I was being mucked about but agreed. I logged back in today and not only is there no bonus but the live chat won't respond to me full stop! I just want my bonus that is owed to me. Not that I hold up much chance of making the wagering if there payout is as bad as there customer service.

Disputed Casino Intragame Casino

Reason Bonus not given

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Intragame Casino Complaint Stats

Resolved 1 / 5

Avg. Amount $181

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Intragame Casino Complaints

See all complaints for this casino

Withdrawal denied

Two month ago the site called intragame.com ,It began to have problems with withdrawals,contacted via live support, they said they had technical problems. after one month and after my insistence and threats I managed to get half of my money,but now in the account i have yet 301 euros and is impossible to make a money because(It is not a game I have written mail) they have decide that the minimum withdrawal is 1000 euros!!! and not allow me to do nothing , i have no intention to deposit another 700 to withdraw(maybe) 1000. i have read in one forum that this this thing has also been made with other users. What can I do about it?

Resolved

€301

Stalling payments with absurd requirements

I made a deposit of 150 euros per neteller. I did not get any bonuses. After some days, my balance was 270.90 euros. My account has been locked. I made a withdrawal request. They canceled because of technical problems. The company asked to withdraw only 50 euros per week. This is ridiculous, but I did. They paid me 50 euros for two weeks. So I took out 100 euros and stayed with 170.90 of balance. Now the company claims that it only handles withdrawals above 1000 euros. In the website says that the minimum limit is 20 euros. As they do not let me make bets, it is impossible to reach 1000 euros.

Unresolved

€170

Withdrawal impossible

Having 699eur on intragame site and for 15 days (having small issues) its inmposible to make withdrawal.yesterday i have made request but they rejected today and got same replay that they have small issues.i have ask them to make withdrawal manual or make withdrawal on skrill ecopayz or neteller.i dot know any more how to get money from them.can you help with this problem and warning other players that this is only deposit company

Unresolved

€699

IntraGame.com, Withdraw problem

I've made a withdraw from my account ( user : Specialon3) 14 day ago, the only withdraw method is bank transfer, they told me the will take 7 work days to recive my money, but they didn't came. Can you please help me?

Unresolved