Inetbet.eu - Declined payment

RESOLVED
Sergey Polyak Russia
posted on August 23, 2015.

Got in the casino no deposit bonus, won about $ 200, but since the maximum balance possible with no deposit bonus - $ 50, then after I clear the bonus, on my balance was $ 50.15.
He ordered the withdrawal of $ 50 by using Ukash.
This email confirms our receipt of your payout request via Ukash for the amount of €
"50.00 EUR at iNetBet Euro for your Account ID **********. We will review your request shortly and you will be notified by email when your payout has been processed."

A day later I received that payment was declined. The reasons are not named, the balance of the money is not returned. They just disappeared.

"We're sorry, but your Ukash payout request of € 50.00 EUR for Account ID ******** has been declined.
Payout Comments:

We thank you for your continued business and are always available if you should have any questions.

Website: http:/­/ww­w.i­net­bet.eu
Email: [email protected]
Phone:
Sincerely,
-The Staff at iNetBet Euro- "

posted on August 25, 2015.

Hi,

As indicated in our emails to you, please read the terms and conditions: Players from the following countries are not permitted to redeem any non deposit bonuses prior to making their first purchase: Russian Federation [other countries removed for brevity]

Thanks
Tom

Sergey Polyak Russia
posted on August 26, 2015.

Then why do not you returned the money to the balance, and just pick them yourself? As no letters from you I have not received, although several times wrote to you on mail [email protected]
Especially since you never warned me about this, and as we now do with the money? You just stole them, so it turns out?

AskGamblers
posted on August 27, 2015.

Based on the casino's Terms and Conditions: "Players from the following countries are not permitted to redeem any non deposit bonuses prior to making their first purchase: Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Indonesia, Latvia, Lithuania, Malaysia, Poland, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Turkey, Ukraine", player is not permitted to claim any no deposit bonus at the casino. We recommend to the player to read and understand casino's T&C, before he/she made an account or claim a bonus. We consider this complaint resolved and officially closed.