iNetBet Casino - Very slow on paying

RESOLVED
posted on April 10, 2014.

I joined Inetbet based on all the reviews claiming they were a fast turnaround with withdrawals. My experience could not be further from the truth. I hit a jackpot with them in early march. Thus begins the oddyssey of trying to withdrawal my winnings. To begin with I had made my deposit with EZ Voucher. So I wrote to ask what verification they needed since I did not use a card to fund the deposit. After some rather rude responses my account was finally verified.

On 4/3 I received this email: Dear xxxxxxx,

Your Payout of 1250 USD for Account ID xxxxxx has been processed. Method: Manual-CourierChk

On 4/8 I sent the following email:You processed a withdrawal for me on 4/3. I've yet to receive the check. Can you tell me when to expect it. Also is the check written on an American Bank?

Their response, notice the vague answer about the bank: Your check has been processed, tracking info is not yet available however. Your check will be fully bank/cashable.

On 4/9 my email: This is becoming beyond ridiculous.I've attempted to keep communications between us but I'm starting to wonder if I need to seek outside help. I issued a withdrawal the same day that I issued a withdrawal to Grande Vegas. I received my check from them 0n 4/4. You claim to not even have tracking information yet on my withdrawal. I want an explanation for the hold up

Their response: Hi James

We are very sorry for the delay - it would appear that there has been some kind of funding issue with this batch of checks from the processor.

Unfortunately using an outside source sometimes these problems can arise.

Please accept our apologies for this we are working with them to get this resolved and your tracking etc out to you ASAP

Best Regards

iNetBet Support

Now that is total bogus. I've read something similar from them on another website.

My email today: I want an update on the check. Also, I want assurance that the check will be written on an American Bank not some vague promise from you that it is fully cashable. My bank will not accept a check written on a Canadian Bank or a Canadian Branch of an American Bank.

Their response: Thanks for your mail.

Your check is in progress, tracking is not available at this stage.

Checks are not drawn on Canadian banks.

If you require any further assistance please let me know.

Please askgamblers help me to get my pay from this casino that is supposed to have a reputation for fast payouts. I would also suggest that they go through another review as I saw another player had almost an exact bad experience with Inetbet making payment.

posted on April 14, 2014.

Hi,

Please accept our apologies for this delay in receiving your funds.

As was explained to you there was an error with the batch that was processed and we are trying to get this resolved - for you and others in the same batch.

At this time I am afraid I cannot give you any further information. As soon as we have this we will be in contact with you.

Unfortunately situations like this do arise sometimes when an outside source has to be used for payments.

Again please accept our apologies. Our accounts team will be in contact in due course.

Best Regards

iNetBet

posted on April 15, 2014.

I do accept your apologies but at the same time I want to feel as though you are doing everything in your power to resolve this problem quickly. I don't want to have to wait another month to get the check. Someone on your end should be updating me daily with the progress being made.

posted on April 15, 2014.

Thank you.

We will keep you updated.

Regards

iNetBet

posted on April 16, 2014.

Please do not close this complaint. I have been dealing with Inetbet through emails since the rep on this site and another has basically ignored all messages. I do feel that we are making progress and I want to thank CSR Lynn for her email explaining the whole screw up with the processor. I will update when I have further information that a check has been sent.

posted on April 17, 2014.

Hi James,

Thanks for your patience.

You should now have been contacted with full tracking details etc.

I believe we can now bring this to a close.

Best Regards

iNetBet

posted on April 17, 2014.

Thank you for your reply. Yes I have received tracking info with est. delivery of 4/21. I will update when check is delivered and will close complaint when funds have cleared my account.

posted on April 20, 2014.

This complaint may now be closed. Check has been received and funds have cleared the bank. Special thanks to CSR Lynn for all the help.

posted on April 20, 2014.

Thanks for the update.

Glad this got resolved for you.

Happy Easter