iNetBet Casino forms runaround and now won't pay

RESOLVED
posted on December 23, 2012.

*Heather don't be surprised if their next tactic will be to tell you that you have duplicate accounts and have violated their terms and conditions. Sounds like you are starting out with the same runaround I had with them regarding the forms.

I also received the run around for over a week regarding the paperwork and faxback forms they required. I had gone to their banking website and downloaded, completed and emailed the form to them, and they keep emailing they want a faxback form. Finally they send me a link to the faxback form, which a different faxback form than on the banking section of their website and was incorrect on their website. After all documents were received, now they claim I have duplicate accounts and won't pay me.

Casino claims I have multiple accounts with same IP and Computer. Impossibility as the spreadsheet they showed lists those accounts in other towns/cities with different IP's and internet providers and my computer is only a year old. I always ask support prior to depositing at ANY online casino to check and make sure that their are no duplicate accounts associated with me and when I did they assured me that there were no other accounts, then once I tried to withdraw winnings that I obtained on a $20 bonus they gave me after I deposited and lost $200 and met the outrageous playthrough requirements, they try to say I have duplicate accounts. I also received the run around for over a week regarding the paperwork and faxback forms they required. I had gone to their banking website and downloaded, completed and emailed the form to them, and they keep emailing they want a faxback form. Finally they send me a link to the faxback form, which was incorrect on their website. After all documents were received now they claim I have duplicate accounts and won't pay me. I have supporting emails if you need.

posted on January 12, 2013.

tammylea50

You are making a complaint that you are fully aware of the reason why we have been unable to conclude your issue.

When questioned you firstly denied flatly that you had opened any other accounts to claim bonuses, when we told you this was not the fact, you threatened us with fraudulently charging back your deposits, we assume this was your chosen course of action due to you being unable to answer why you had opened so many accounts, using variations of your name (27 other accounts).

When this did not work you then decided to tell us it was some family members, who you knew nothing about.

We have given you every opportunity to be truthful with your response, yet you have chosen to issue threats of posting on every web site and then finally chargebacks.

As with your post on Ask gamblers you seem to think it is OK to post anything you want to divert the attention from your own actions.

Emily Hanson

iNetBet Manager

posted on January 14, 2013.



tammylea50

You have made no attempt to resolve this situation, firstly denying that you or anyone in your household had opened these accounts, when confronted you eventually admitted it was your family members.

You appear to adopt the policy of aggressive confrontational replies, presumably to divert the attention away from your lack of ability to answer a simple question truthfully.

We have never said you will not get paid, as from our response to you below, we however do not respond to threats of chargebacks, simply because you cannot answer a question in a suitable manner.

You also refused to send in the correct documentation, sending in a Palace of Chance fax back form is not what we requested.

Please forward to me at [email protected] the email you state our support sent you confirming we had checked and you did not have multiple accounts, as we have no record of receiving it.

If indeed we did send this to you then we will honour your withdrawal, once the correct forms are in place, as you have never requested a withdrawal we do not know what method you wish to use.

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Your response

I spoke with my family and confirmed they opened these accounts a few years ago and used my password. They said they never cashed out on any of them and that you can delete them. They claim they have not played on these accounts in years. That should give you the verification you need

We replied

We have not said you will not be paid

We have simply asked you to confirm why there are multiple accounts registered.

We cannot complete the verification process until this has been resolved

Your response.

I'm not threatening or blackmailing. You said I will not be paid. If that is the case, I would like a refund of my deposits of $200.

I will make sure that it is known that your casino does whatever it can to avoid paying their players, as others like myself, who deposit and play in good faith need to know that they won't be paid

I will also make sure that all email correspondence between your casino and myself is posted at all forums so that others will beware.

Below is the first response to us from you when asked to explain why you have 27 accounts in your name and variations of.

If I am still unable to request and receive my withdrawal of $300 within the next 24 hrs, I will make sure that your casino is not only blacklisted on the top casino forums on the internet, but I will also call my bank and tell them that I did not authorize those deposits and I will get my money back that way.

posted on January 14, 2013.

Firstly, I have done everything in my power to resolve this situation. I sent you all of the requested paperwork, and I didn't DENY anything. I did not know there were multiple accounts. My family hasn't spoken with me in years due to a divorce, so I had no idea they did this. And yes, since I sent you an email asking that you ensure there were no multiple accounts before I deposited (back in March), because this has happened to me before, (I will forward to you). I assumed you had done so, otherwise I NEVER would have deposited at your casino. You wanted truthful, you got it. They said they opened the accounts. What else do you need from me to process my withdrawal?

Tammy

tammylea50You have made no attempt to resolve this situation, firstly denying that you or anyone in your household had opened these accounts, when confronted you eventually admitted it was your family members.You appear to adopt the policy of aggressive confrontational replies, presumably to divert the attention away from your lack of ability to answer a simple question truthfully.We have never said you will not get paid, as from our response to you below, we however do not respond to threats of chargebacks, simply because you cannot answer a question in a suitable manner.You also refused to send in the correct documentation, sending in a Palace of Chance fax back form is not what we requested.Please forward to me at [email protected] the email you state our support sent you confirming we had checked and you did not have multiple accounts, as we have no record of receiving it.If indeed we did send this to you then we will honour your withdrawal, once the correct forms are

in place, as you have never requested a withdrawal we do not know what method you wish to use. ------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­----- Your response I spoke with my family and confirmed they opened these accounts a few years ago and used my password. They said they never cashed out on any of them and that you can delete them. They claim they have not played on these accounts in years. That should give you the verification you needWe replied We have not said you will not be paid We have simply asked you to confirm why there are multiple accounts registered. We cannot complete the verification process until this has been resolved. Your response. I'm not threatening or blackmailing. You said I will not be paid. If that is the case, I would like a refund of my deposits of $200. I will make sure that it is known that your casino does whatever it can to avoid paying their players, as others like myself, who deposit and

play in good faith need to know that they won't be paid I will also make sure that all email correspondence between your casino and myself is posted at all forums so that others will beware.Below is the first response to us from you when asked to explain why you have 27 accounts in your name and variations of.If I am still unable to request and receive my withdrawal of $300 within the next 24 hrs, I will make sure that your casino is not only blacklisted on the top casino forums on the internet, but I will also call my bank and tell them that I did not authorize those deposits and I will get my money back that way.

posted on January 14, 2013.

InetBet,

I forgot to answer you on the method to be paid. I have not requested the Withdrawal because as you must be aware, your cashier system will not allow me to request a Withdrawal, it tells me there is no Faxback form on file. Once you fix that I can request. Thank you.

Tammy

posted on January 14, 2013.

Please forward the mail you state we sent you saying there were no other accounts to [email protected], it is a simple request, yet again you are ignoring every attempt we make to try and resolve this.

Most casinos where you have opened 27 other accounts would simply close your account immediately.

you say you forwarded this mail to us, we have not received it, I would simly like to see this email that states you did not have multiple accounts and were good to play.

posted on January 14, 2013.

I have tried several times to send it to you and it comes back. I will try again. It is not that I am not trying to "comply".

posted on January 14, 2013.

I have tried both emails: support and manager and the email keeps failing. Can you please unblock my email so that I can send it to you? Thanks.

posted on January 14, 2013.

We do not have your mail blocked.

please try sending to [email protected]

posted on January 14, 2013.

I have successfully sent you the email I sent to your support in March 2012. Please let me know what the next steps are for me to be paid. I am still unable to request a Withdrawal in the Cashier section as it says "Faxback form not on file". Thank you.

Tammy

posted on January 15, 2013.

tammylea50

We have received the mail from you, however again you seem to ignore every request we make in an attempt to resolve this issue.

You stated that you received a mail from us assuring you that you had NO other accounts; we asked for a copy of this mail as we have no record of ever sending one to you. You say you have sent it once before and we have now asked that you please resend.

However you have not sent this alleged email, you have simply sent us a mail from your email account asking the question.

As we said previously if through some mistake on our part we have given you erroneous information we are prepared to ignore the fact you have opened 28 accounts in total and settle this issue.

However again you do not do what you say.

I will ask again, please forward the email you state that we sent to you giving you the green light to play because you had no other accounts.

It should be a simple request, as you stated earlier:

Your earlier statement:

I always ask support prior to depositing at ANY online casino to check and make sure that their are no duplicate accounts associated with me and when I did they assured me that there were no other accounts

posted on January 15, 2013.

I made my attempt to ensure there were no duplicate accounts, you have been sent that email. I can't find the response, and I don't believe it was my responsibility to follow up with your support or accounting dept. I sent the email, it should have been taken care of. Your support dept. is a joke. It took 5 or 6 emails and at least a week for you to tell me I was sending you the wrong form. That is ridiculous.

You sure didn't have a problem taking several hundred dollars in deposits from me from last March until December when I requested my first withdrawal of only $200 after amazingly making some ridiculous playthrough requirements on my cash back, even though I suppossedly had numerous accounts.

It has been a month fighting with you people to get money that is rightfully mine! I don't think that is a way to do business. Your casino speaks for itself, just like the other player complaint about your casino from HeatherD who also jumped through hoops for weeks and then you sent her a bad check.

Close my account, and keep my money. I'm sure you won't be around much longer as soon as other players learn your dishonesty and unwillingness to pay them the money you owe them.

posted on January 16, 2013.

Tammylea50

It would seem you have no compunction in twisting everything to endorse your own actions.

Why you would comment on HeatherMacd complaint I do not know, however again you have no problem posting up any statements that you feel will legitimise your behaviour.

HeatherMacd did not wait weeks as you state, she waited 3 days from her withdrawal request being made and to the being verified and the check sent out.

Neither was she issued a ‘bad check’ as she received it and cashed it about 2 weeks ago.

Your accounts have all been closed.

AskGamblers
posted on January 20, 2013.

 Anything else to be added here?

posted on January 20, 2013.

They closed my account without paying me. Nothing else to be added except BEWARE OF NON-PAYMENT OF WINNING with INETBET! I am not the only one, as you can see HeatherMacD experienced the same thing. Please close as "unresolved." Thank you.

posted on January 21, 2013.

It seems again you cannot post any statement that has any truth behind it.

Despite your last message to us :

Close my account, and keep my money. I'm sure you won't be around much longer as soon as other players learn your dishonesty and unwillingness to pay them the money you owe them.

We have not closed your account yet, neither have we taken your money.

However we feel we have allowed you enough time to respond in a truthful manner as to why you have 28 accounts in your name and in variations of your name.

Why you comment on Heathermacd I also do not know as I would suggest you read the thead prior to making more incorrect comments.

posted on January 21, 2013.

@Inetbet. Don't like being called a liar. You wanted a list of truths, here ya go:

TRUTH: I got the run around for at least a week with your support trying to submit the paperwork you required.

TRUTH: The Faxback form you have on your main website under the Banking section is NOT the correct form you want. Why don't you upload the correct form?

TRUTH: I sent an email to your support back in March asking to make sure there were no duplicate accounts under my name prior to making any deposits at your casino.

TRUTH: I made several hundred dollars in deposits to your casino from March through December without ever requesting a Withdrawal. There was never a inquiry from you regarding Multiple Accounts while I was depositing.

TRUTH: When I finally received the email that you had all the documents you needed so that I could request my Withdrawal, only THEN did you notify me that I had multiple accounts. Why ask for all documentation only to threaten non-payment because of multiple accounts?

TRUTH: How would I know I had duplicate accounts if someone else opened them and you never told me? How would I know WHY they were opened other than to sabotage me?

TRUTH: You apparently wanted me to research the reason why there were multiple accounts, so I did. I gave you the reason I found out - THAT OTHERS OPENED THEM USING MY INFORMATION. You basically called me a liar and said I wouldn't be TRUTHFUL with you and you wouldn't allow me to request Withdrawal until I told you the truth on why there were multiple accounts. How did I know?

TRUTH: Heather MacD may have received your check, but was unable to cash it, OPEN YOUR EYES and read the forum replies from her. Her check is being held by her back because the processor of the check had NON-SUFFICIENT funds in their account. Her check is being held until tomorrow and then they will try to cash AGAIN. That is just uncalled for.

TRUTH: Your casino support and management are the worst I have ever encountered. The only Support you offer is email, NO LIVE CHAT, and the emails are answered sporadically, and sometimes days later.

TRUTH: I will never have a good word to say about your Casino, and your unprofessional responses on this forum, calling your customer a liar and saying anything you need to say to make yourself and your Casino look like the victim here.

TRUTH: Don't bother replying and trying to bash me anymore than you have, I won't be checking this form anymore, and those that see all of your unprofessional replies will see your casino for what it really is.

posted on January 22, 2013.

Ok, we are unable to assist any further in this case.

Regards

Emily

AskGamblers
posted on January 26, 2013.

 Seems that there's no solution in this case! Any side to provide us with some proofs for their statements? Or should we mark this complaint unresolved?

AskGamblers
posted on January 31, 2013.

 tammylea50, any news?

AskGamblers
posted on February 4, 2013.

 Since there isn't any news or respond to this complaint from it's author, it can be considered withdrawn and the case solved!