iGame Casino - Winnings Confiscated, Deposit Refund Declined

RESOLVED
cszwong87 Australia
posted on February 8, 2016.

A mother and son has deposited to this casino.
Seperate verification documents etc. but unknowingly from the same household.

Mother claims the welcome bonus unknowingly that her son has been on this casino before.

She won 500 EUR and then proceeds to cash out and send verification documents.

Account is closed and winnings and deposit is confiscated.

Casino will not provide any details about the registration details of the players and refuses to give refund for the deposit to say the least.

The casino terms states winnings and bonus will be forfeited. Why do they take my deposit and treat me like a criminal?

Username:
cszwong87
Name:
Hetty ***
Casino:
iGame

posted on February 9, 2016.

We found four linked accounts of which two had claimed deposit bonuses and signup incentives, and the two other accounts had claimed the sign up incentives. In addition, we received mismatching information from two different Payment Service Providers for the emails provided from the accounts mentioned above.

I feel our Payment department has acted well within their rights in this matter (in relation to the information found) and in accordance with our Fraud department's guidelines.

I am sorry if this response does not satisfy you but please keep this in mind whenever playing at any other site. Most sites are very strict about multiple accounts registered to the same person/address and will react in similar way as we did.

cszwong87 Australia
posted on February 9, 2016.

Like stated before it was an honest mistake as I had no idea my son signed up on the account with the welcome bonuses.

Hence to my second point about the deposit, does the terms state you confiscate the deposit as well as the winnings?

Least you could do is refund the small deposit and save me some heart ache.

posted on February 9, 2016.

Ok, we will give the benefit of the doubt in this case and refund the deposits made on the indicated account.

I have asked our payments department to handle the matter.

cszwong87 Australia
posted on February 10, 2016.

Thanks for that

AskGamblers
posted on February 13, 2016.

Dear @cszwong87,

Did you receive your deposit back, can we close this complaint as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

AskGamblers
posted on February 17, 2016.

The case has been resolved and officially closed.