BitStarz Casino - Refusing to comply with Responsible Gaming Policy and to refund me

RESOLVED
Janette Barker United Kingdom
posted on January 4, 2015.

I self exclude my self on the 18 of December and my account was close however they were sending me email and they gave me a prize for 25 euros I ask the account to be reopen and it was open within 5 minutes I deposit 450 pounds aprox. I ask for refund as was allow to reopen my account but they said no that they opened because I ask ? They should say no as I was self excluded ! But now they don't want to give me my money back !!

Janette Barker United Kingdom
posted on January 5, 2015.

Hi bit starz refund me the money i Deposit 550 but the refund 400 They kept 150 euros because they said is adm fees, is that legal ?

Janette Barker United Kingdom
posted on January 5, 2015.

I have received an email from Bitstarz and they will refund EUR 150 tomorrow

Janette Barker United Kingdom
posted on January 7, 2015.

Is resolved they pay me all yesterday