This is what I call professional and responsible Customer Support.
Keep up the good work!
I have followed the timframe rules to wait for a withdraw request to be sent won and Cool Cat casino haven't paid me
I have waited your timeframes my withdraw request was approved on dec 1 2011 it is now dec 16 and you still have not sent my money out. I want my money i won it fair and played by your rules, and i dont want anymore excuses
A check has been processed by Coolcat Casino on 12/17/2011.
You should be receiving your check shortly.
It is now December 22, 2011 and according to you my check was sent out December 17,2011. That is exactly 4 business days ago. I have still not recieved my check in the mail.
And my name is Amber not Andy, your last email to me had that persons name in the greeting, just wondering if you guys got that mixed up?
I've used name Andy by mistake. Please accept my sincere apologies.
I will check with accounting your payment tracking
Fedex tracking# 9612804086545860012539
Moondance, are there any updates from you about the withdrawal? Please, if you post a complaint, consider an informing us about it's epilogue, as your obligation and responsibility.
I have recieved my payment! Thank You!
Nice to hear that. This case is solved successfully!
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