Begado Casino - I don't get winning, blocked my account, did't return my deposit.

UNRESOLVED
posted on May 6, 2014.

I sent all necessary documents. They specially pulled time whole month. Then blocked an account and refused to return my money. If a casino refuses in registration, it must return a deposit. Thank you.

posted on May 8, 2014.

Hi,

please let me know your username.

Best regards,

posted on May 8, 2014.

Hi. My user name just the same, Nevezuha. Begado told that I spent the money therefore they won't be me anything to return. I made some rates, then delivered on a conclusion $150 won with without a deposit bonus. In correspondence and in a chat I never asked a prize I only asked to approve documents that it was possible to play (correspondence remained). I was offended very much by that fact that the casino several times very long answered specially whole month. Bad I didn't do anything. I can give documents ASKGAMBLERS that were convinced. Then I asked will return the deposit. If the casino doesn't accept the player, it has no right to use its money. But at all it offended me, and the bad relation. To Begado's letters several times didn't respond, it was necessary to write to a chat. The most excellent person from a support service: Zachary. The others answered formally. Yes I am a player with small rates, but I consider that such there is a lot of and all have the right to a good attitude. Thank you. Excuse for bad knowledge of English

posted on May 8, 2014.

Hi Nevezuha,


Don't worry about the English, its totally fine :) hope that you can understand what Ill write :)

As far as I can see, you made a chargeback on the live-chat and therefore your account was closed.

The amount wont be refunded, because you played all of it + a no deposit offer.

posted on May 9, 2014.

When the casino dumps all the problems on the player, such behavior of a casino doesn't add to it reputation. Me blocked without the reasons. For your casino it is normal practice therefore you aren't surprised. But not in it case. 1 . Documents submitted by me real. If Begado's employees have no qualification that to understand it, it not a problem of the player. 2. After all at first I won $150 and you has the right to cancel it at any time. To me for a long time without difference on this prize. Because your casino spoiled pleasure. But you at all don't understand it. This your attitude towards players. 3. I after all made the minimum deposit. The casino refused to accept the player. Then let will return money. It shall occur automatically. The player shan't remind of it at all. But only not in case of Begado. 4. If to return to a question about nonprofessionally preparation of the personnel. That it is possible to add the following. If you profoundly begin to be interested in forums, you will see that there are many people who very easily counterfeit documents for Begado and Begado's casino from claims. Example simple. I sent the bank statement about the Sberbank customer account Russia. My house is on one street near bank and on the statement just the same address, as well as at me only difference in number. The employee Begado Benjamin speaks to me that I corrected number on this document =) That is he at all doesn't understand that to the statement from Sberbank there can't be an address of the client because this bank can't be responsible for that where there lives his client. But the account in it confirms my data in the passport. Besides there is a registration in the passport. There is a reference from administration that I really live now to this address. There is an account for the Internet. I want to tell that the formalistic approach of employees of Begado gives great opportunities for those who is engaged in multiaccounts. I wrote about this Begado, but the answer wasn't. Report to the employees that they don't understand contents of documents which to them are provided by players. You claim and you pay to swindlers, but thus you don't return to fair players even the deposit.
Sorry, but so you become thieves.

posted on May 11, 2014.

Hi,


not sure what you mean but I have the records on the live chat showing that you threatened to do a chargeback and you also played all the amounts.

I wont be able to help any further.

Best regards,

posted on May 11, 2014.

Hi. Both you and I have records of our dialogues, certainly. Maybe you then would remember why I wanted to return money? And what means threatened? I asked to return, instead of threatened. It isn't necessary excess words. And I asked to return because to me refused to approve documents for a month. Other choice didn't remain. You are able to afford to tell: give us other documents. I do and I send, then you speak: no, give still others and so on... Naturally I expected withdrawal of money therefore staked for the sake of entertainment because it is all the same impossible to remove more than $150 from that bonus. But if you refuse a regitsration, my rates what matter? After all these rates mean nothing. Because you specially don't approve an account. But thus you accept money. Game is when the player has potential opportunity to win. But in this case I had no opportunity to win. Simply because you so solved. It is called theft, instead of game. Didn't accept the player - return him money. You from it lose nothing. It rules of a good casino. If you accepted me and I relied, it is perfect another. But it not that case. As a result that now we have: you it is groundless didn't approve documents, just like that you wanted; didn't want to pay a prize (this your case and full authority) money of the player took away and still you try to accuse me of something... it not good marketing. If you directly, still then answered me: excuse the dude we don't accept you in the casino, here your money, everything would be well simple and clear. But instead you simply spent time, took away the deposit of the player and now you try to accuse him.

posted on May 11, 2014.

Hi,

not really. If you needed assistance you could request it at the casino, here or at any forum. But after playing all your money, requesting a refund is not the right way to go.

Think for example, if you could chargeback or request a refund on a restaurant after you ate all the food. It simply doesnt work like that.

If you were not satisfied with the casino, you could just stop playing and request the refund at the proper time, not after you played all the money.

Again, I wont be able to help on this time because you are not showing the right facts as they were: you played all your funds and then you request for a refund. It just doesn't work like that.

posted on May 11, 2014.

You want to tell, what you accepted me in a casino? Why to deceive? I was registered. I played on your bonus, I won. I made the deposit, I sent documents, I delivered a prize on a conclusion. You didn't approve it and didn't accept me. About what restaurant there is a speech? And about what dinner? If you don't approve documents of the player, and then you block him how he can play and how it can remove money? What now fact? You took money, blocked me and I received nothing. I at all didn't receive statement for further game. Why you don't say what documents specially didn't claim? When I buy food, to me it bring or at least allow to spend time in an institution. In your case you took money, expelled the player. It is called theft. If I already played at you with the approved documents, then your example about restaurant would be correct, but in this case it isn't correct.

posted on May 11, 2014.

In that case you should have requested assistance on the documents or what was needed to be sent.

I wont be able to help you further on this.

posted on May 11, 2014.

I asked for help of 10 times. To me answered formally. As a result I sent 3 documents with my address. Two of which directly proved that I live to this address. Besides there is a letter from Neteller in whom the bank card was received. On an envelope there are all necessary details. (I didn't manage to send, you blocked me) That is there is no problem in address confirmation. I assume that some of members in your casino simply steal money to themselves in a pocket. If you at first had a desire to help, many players with pleasure played in your casino. But the nonprofessional relation of several employees from your casino led to negative responses, plunder of money of players and illegal accusation of players. As a result: the player is blocked, his money is appropriated to a casino. If you can't help, in is general you shouldn't answer. Not only that you didn't apologize at all, so also you continue to accuse the player. This disgusting relation. I wish you to study at a casino with good reputation, it is necessary to your team a long way (except Zachary, he tried to help and he tried to explain to me, he is the good person). All the best!

posted on May 11, 2014.

Hi Nevezuha,


I wont be able to help you any further.

Best regards,

posted on May 11, 2014.

My claim means is true. You have no proof that my documents not the true. And your desires leave in case of itself. If the reputation of your casino costs $21 - that I was right and let all about it read. Thanks AskGamblers give the chance to players to describe good and bad situations .

posted on May 11, 2014.

Hi Nevezuha,

again, as mentioned previously I wont be able to help since you played all the amounts and the decision from the finance department is final.

Best regards,

posted on May 11, 2014.

You didn't approve my account and stole money. My rates don't matter if the account isn't approved. I had no opportunity to win because Begado specially doesn't approve documents even if I would win, it is impossible to remove money. You are afraid to admit this fact because such as I most likely hundreds and thousand from which you took away their money and didn't approve documents. I don't need your respect. Leave it to itself. Your formal answers it is simple templates.

posted on May 11, 2014.

Hi Nevezuha,

as mentioned previously I wont be able to assist you any further and the decision from the finance department is final.

Best regards,

posted on May 11, 2014.

Askgamblers thanks for the given opportunity to express. With Begado is useless to deal. They can block, not pay and steal money because they so wanted. And the support service has only the name. I ask to close this question, my problem isn't solved. Begado refused to approve documents, refused to pay a bonus (this their right), refused to return money. I in case of each case, on all resources will speak about Begado. Such relation is inadmissible to players. Thanks.

posted on May 13, 2014.

Hi,


no money will be returned since you played your balance completly so you have no right to receive a refund. So since the beginning this complaint wasn't legit.

Best regards

posted on May 13, 2014.

Hi. It is the claim very much even it is legal because you are thieves. I will explain once again. Your attempts to accuse me won't find success. Have at least a little advantage. You and so fell by the bottom when you try to transfer the fraudulent actions to the player.

On balance after introduction of the deposit there were more than $180. Being the fair player and in advance trusting you, I knew that the maximum conclusion together with the deposit can constitute $150. I made some rates and delivered $150 for a conclusion. You several times simply didn't respond to letters, I asked each time all necessary is accepted documents, otpryavly. So proceeded the whole month. You specially don't approve documents that thus it is illegal to appropriate money of players for this reason I created this claim.

Then you specially blocked an account in the client of a casino. Why you tell nothing about it? If you refused to accept me and blocked to me access to a casino, shall return money. Because I had no chance of a prize as you specially don't approve documents.

Your attempts to justify look very pathetic. Also you know why? Because there is a lot of such players and they will write too about you. Or someone from your personnel puts to itself(himself) money in a pocket, or it is thieves' policy of all your casino. Instead of solving a problem. You try to accuse me. This behavior nonprofessionally and not adequately teams from a casino support service. You not to time didn't ask about documents to help the player. Because you perfectly know that they real and I can easily prove the address. In this case I can be helped from service by Neteller and Skrill because I have the approved accounts.

Three facts about Begado:
1 . There is no prize payment.
2 . Theft of money of players.
3 . Blocking of players.

I hate thieves. Also I despise casino which don't appreciate players.

Best regards