Cool Cat Casino - Payment take forever...

RESOLVED
posted on October 1, 2015.

Cashed out $2500 less bonus total winnings $2350 submitted Aug.27. Told 10-14 for approval, terms state AFTER APPROVALS proceeds will be sent no more than 10 business days. I am on day 12. Was first told they were within timeframe still. Told I couldn't do wire on first deposit. Then told to contact Monika in withdraws to "confirm" my identity. Mind you I had already been told payment was "approved" and sent in a documentation! Monika wanted to confirm name and address and said she saw I wanted money wired and needed that info. I forwarded her the SAME email I had initially sent with confirmation regarding wiring instructions. I2 days I inquire again as to progress. Monika tells me the address is conflicting and I sent ACH # not ABA. W/I 10 minutes I confirm address is correct and send ABA#. 2 days nothing I inquire again. Monika tells me "Dear Sherrie,

Yes, everything is correct I just entered all the information in your account to have your winnings set up to be sent as an international wire transfer.

Best Wishes,
Monika
Cool Cat Casino
Withdrawals Department
1-844-632-0969
(Monday-Friday 11am-4pm eastern time)"

Two more days after 2 emails of asking how long after processor receives info will funds be in my account I get this" Dear Sherrie,

Your winnings hasn’t been sent out yet, we hope to have them sent soon. I know we are experiencing a little delay in our withdrawals but we are working in sending them as soon as possible.

Best Wishes,
Monika
Cool Cat Casino
Withdrawals Department
1-844-632-0969
(Monday-Friday 11am-4pm eastern time).

posted on October 3, 2015.

Just an update for what it's worth:
"Dear Sherri,

We haven't send your winnings but we escalated your account to be sent as
soon as possible.

Best Wishes,

Monika
Cool Cat Casino
Withdrawals Department"


What does escalated mean anyways!!?

posted on October 7, 2015.

Hi Sherrie,

I'm so sorry that you experienced these issues. Indeed, we had some processing difficulties, however, all is well now and I'm happy to say your payment has gone through processing and your payment should be available in your account in 7 - 10 days.

All the best,

Tawni

posted on October 7, 2015.

I have been told per my request that a wire transfer would be performed and then I was told that it was sent to the processor and when I tracking number is received I will be emailed that information. So which one is it will be in my account or is it being mailed in the form of a check and if so when should I receive this in the mail. thank you

posted on October 9, 2015.

Just to check in, I have yet to receive tracking info, was told ot was sent to processor Monday via email. Trying to be patient..... Still

AskGamblers
posted on October 13, 2015.

Dear @sherrie0769,

Did you receive your payment, may we close this complaint as resolved? Please be aware that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

posted on October 13, 2015.

No I have not not have I received a tracking number. I was told last Monday possibly even Sunday that it was sent to the processor and is soon as they receive the tracking number they would forward it to me I have not received one and I have contacted them to other times once with just the same response second time which was two days ago I have not received a reply to.

posted on October 17, 2015.

Hi sherrie0769,

Our Escalations Manager sent you an email informing you that the wire information provided to send the payment is incorrect. Would you please be so kind as to check to see if perhaps it went to your spam?

Thanks,

Tawni

posted on October 18, 2015.

Supposedly the winnings were credited to my debit card after a failed wire. Which last I was told was going to be via check through the mail, not through a wire. This was done on the 14th in the evening and so I was told official date was the 15th. Still waiting. Officially 40 BUSINESS days tomorrow.

posted on October 22, 2015.

FINALLY RECIEVED PAYMENT. THANK YOU! Can be resolved

AskGamblers
posted on October 23, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.