This casino is terrible- worst experience i have ever had! So on 10/23 i finally won a big jackpot after playing at this casino over a year (and about 25 large deposits made). I won 2800 mbtc. I requested a cashout, and nothing. One week later, after contacting chat numerous times, they always just tell me to wait.. wait... wait... one guy on chat said they can only pay smaller amounts, so i decided to break down my withdrawal request into three 1000 mbtc withdrawals ( i had 3120 mbtc altogether). Finally after 10 days (unheard of for a bitcoin casino, who usually process within 24 hours, also what they state on their website) I received ONE of the three 1000 mbtc withdrawals- that is it. Now it has been 17-18 days and everytime i contact support (literally 100 times now) they say they have no idea when i will get paid, they have no information about it, and that's it. I really need help because first off this is not fair what they are doing their policy is terrible! I earned those funds fair and square and i am afraid i will never see them. Please help me i have threatened them with telling them i am contacting websites, they just don't care.
Any update regarding your complaint? Thank you.
Hi, thank you for following up they have paid me one of the two withdrawal requests i have made, they paid 1000 mbtc, so now my balance is 1000 mbtc. I wrote them and asked them when i can expect the last withdrawal, and no answer. So in my mind, until i am paid my complete winnings it is not totally resolved.
I am happy to say they finally paid my balance today, thank you for your help in resolving this matter!
Based on player's last comment, we consider this case as resolved and it is now officially closed.
BTC Casino complaints
- 2 of 9 resolved
- 5 days avg response
- 1 week avg complaint life
- 362 USD avg amount
BTC Casino - Payment delayed with no explanationUnresolved
BTC Casino - Payment delayed with no explanation
I requested a withdrawal of 470 mBTC a week ago and still have not received payment. When I talk to the support all they say is it is with the ...Read more
BTC Casino - Stalling payment, support keeps giving the run aroundUnresolved
BTC Casino - Stalling payment, support keeps giving the run around
well on the 13th of jan i won on a slot called wonkey wabbits at btc-casino.io i won little over 1000 mbtc this is the first whole bitcoin ive ever ...Read more
BTC Casino - Free Spins Lost Due to Software Glitch and Deposit Bonus Not CreditedUnresolved
BTC Casino - Free Spins Lost Due to Software Glitch and Deposit Bonus Not Credited
I was playing Gonzo's Quest mobile and I won 10 free spins. When the main reels split to move to the free spin reels, the game froze on a black screen ...Read more
BTC Casino - Delayed withdrawalUnresolved
BTC Casino - Delayed withdrawal
I requested a withdrawal at Dec.. 7th and it is still pending even though the are supposed to process withdrawal withing 24 hours according to their ...Read more
Have trouble with BTC Casino?