Super Casino - Absurd verification procedures

RESOLVED
posted on August 4, 2015.

I joined up a while back with this casino, for a change I have been lucky.
Took a while for my first withdrawal but they processed it after the kyc process.
They then processed another withdrawal.
I then had a few small losses before having another win yesterday.
After submission of the withdrawal i am asked for a picture of me holding my id and also a picture of me holding todays newspaper!!!
I reluctantly have provided the picture of me holding my id, but I think it's obsurd to provide a picture of me holding a newspaper.
Please see an edited transcript of a call with support...

Thank you for contacting SuperCasino. Your request has been received and one of our dedicated support team will be with you soon.
Playerxxxxx: good afternoon
'B****: Hi Patrick, Welcome to SuperCasino, B**** here, How can I help you?
Player: Hi B*****, hope you can.
Player: I just want to know if my account is verified or not.
Player: I've been asked for further verification
'B*****: 'For security purposes, can I have your full name and date of birth please?
Player:
Player:
'B*****: Also, May I have the confirmation of your first line of address?
Player:
Player: hello
'B*****: I apologize for the delay
'B*****: Please note that we are still awaiting a self of yourself to be sent
Player: ok, so it was a serious request, very surprised, I have never been asked before to send a picture of me holding todays newspaper and my id
'B****: Thats correct
Player: can you tell me where in the t&c's it states this so i can check
Player: just feels wierd that you ask for this on withdrawals but never deposits
Player: i am happy for a pic of me and my id (driving licence) but a newspaper, lets be sensible here
Player: i have just emailed me holding my ID, i object to me holding a newspaper, it's silly
Player: can you confirm if thats definately required becuase if so i will update appropriate gambling forums
'B****: The finance department has requested for the documentations to be sent
Player: me holding a picture of a newspaper is silly, what does it prove?
Player: anyway, thanks for you time, let me just post on a gambling forum so that others can be aware and remember to buy their newpapers.

Any assistance appreciated.

posted on August 7, 2015.

Given them all they need including the silly picture of me holding a newspaper. Withdrawal still pending.

posted on August 7, 2015.

my latest chat...
Thank you for contacting SuperCasino. Your request has been received and one of our dedicated support team will be with you soon.
'B*****: Hi Patrick, Welcome to SuperCasino, B***** here, How can I help you?
Player: hi
Player: my withdrawal from 3/8/15 is still pending
Player: please advise the reason?
'B*****: One moment please, while I'll check that for you?
'B*****: For security purposes, can I have your full name and date of birth please?
Player: ***
Player: ***
'B*****: Also, May I have the confirmation of your first line of address?
Player: ***
'B*****: Alright
'B*****: Please bear with me
Player: sure
'B*****: Please note that we are waiting for your documentations to be sent to us
Player: I've sent them and received acnkowledgement
Player: i have the email from you saying they have been saved on my file
Player: i quote "Thank you for choosing SuperCasino!

We would like to confirm that we have received your documents. They have been sent to the relevant department and saved on your file.

Thank you for your cooperation. "
Player: I have gone through the kyc process, I am depositing / withdrawing using my debit card.
Player: what is the issue?
'B*****: We are still waiting for the picture of yourself holding your id
Player: as i have said you acknowledged receipt of it
Player: so you have a picture of me holding a newspaper, you have a picture of my id, a photo id....may i ask (even though I have sent and you have acknowledged) why you require a picture of me holding my id for? I am curious what it proves...
Player: hello?
Player: have a good day.

posted on August 10, 2015.

We have checked with our finance team regarding the outstanding documents. We are happy to be able to confirm that as of the 11:20 this morning all documents were accepted and the player's pending withdrawal processed.

It should reach the nominated account within 2-3 business days.

Kind Regards,

SuperCasino

posted on August 12, 2015.

resolved, I gave what the required though I still feel the request was unreasonable.

AskGamblers
posted on August 12, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.