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Casino Complaints

How do You read this? - Loco Panda Casino

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By rocco7108
12 years ago
Message on forum

This is a copy of the transcript with the Customer Service at Loco Panda Casino:

eneral Info

Chat start time Jul 20, 2012 12:25:57 PM EST

Chat end time Jul 20, 2012 1:03:47 PM EST

Duration (actual chatting time) 00:37:49

Operator Jennifer

Chat Transcript

info: Please wait for a site operator to respond.

info: You are now chatting with 'Jennifer'

Jennifer: Thank you for playing at Loco Panda, my name is Jennifer. How can I help you?

rocco7108: Hey! I tried to use the coupon BOOGIE but it didnt work, can U please tell me why?

Jennifer: May I have your username, please?

rocco7108: rocco7108

Jennifer: I will be happy to redeem this coupon for you. How much would you like to deposit?

Jennifer: Would you like to try our great bonuses?

rocco7108: whats the best bonus then?

rocco7108: deposit 100

Jennifer: You will have only $500, but if you deposit $150 you will have amazing $1250 guaranteed cash back of $70!

Jennifer: and*

Jennifer: you will have guaranteed $70 cash back

rocco7108: and if I deposit 200? :)

Jennifer: In order to get free chip you will need to contact account manager and he will authorized cash back for you.

rocco7108: but howmuchdo I get to play for if I deposit 200 ??

rocco7108: and the wagering times?

Jennifer: If you deposit $200 you will have $1000, and playthrough will be $30000

Jennifer: But offer of $1250 is much better :)

Jennifer: ust think about it. Minimum deposit, minimum bets, minimum payouts OR higher deposit, higher bets and much higher payouts

Jennifer:

rocco7108: and the wagering times for the 150 offer? how many times?

Jennifer: The wagering is the same, 30 times, But think when you have more money on playable balance, you have more chances to hit jack pot

rocco7108: done!! ;)

Jennifer: But you can add $100 more and will get $1250!

rocco7108: do U credit my bonusplease?

rocco7108: U wrote: You will have only $500, but if you deposit $150 you will have amazing $1250 guaranteed cash back of $70!

rocco7108: which I did, I deposited 150 as U said

Jennifer: I mean $150 more and in total $250, and you will get $1250 to play with

rocco7108: thats not what U said! Keep your promise please

Jennifer: $100 more and you will additional $500 on balance

Jennifer: I'm sorry for this mistake

rocco7108: well then I withdraw the deposit again and go toanother casino, I thought U were one of the good casinos!

rocco7108: ok!.

Jennifer: Bonus of 400%

Jennifer: and $150 plus this bonus

rocco7108: I asked U ! and U TOLD ME!

rocco7108: tired of arguing so, TY!

Jennifer: I apologize for this

Jennifer: Michael, I'm so sorry for this.

Jennifer: I just missed one word

rocco7108: dont bother, I am making a withdraw so

Jennifer: I can redeem coupon for you

rocco7108: not nececcery

Jennifer: and you will have $750 to play with

rocco7108: I rather get my 150 back

Jennifer: I'm really for this mistake

rocco7108: ok

Jennifer: And refund process will take a long time

Jennifer: And I suggest you to enjoy our welcome bonus

rocco7108: I have time...and will post this on askgambler.com

rocco7108: This transcript I mean

Jennifer: And you will have $750 on your playable balance

info: Your chat transcript will be sent to michae­lin­il6­061­3@a­ol.com at the end of your chat.

rocco7108: Have a good one!

Jennifer: Are you sure you want to withdraw? It will take a long time to withdraw money, And you can enjoy our welcome bonus of high percentege

rocco7108: then correct it and fix it!...I KNOW U can do that!

rocco7108: since the coupon BOOGIE I asked for was going to give me 400% AND 100% cashback if I deposited more then 100, and U offered me 70.....come on now

Jennifer: I would really glad to add 400% bonus on top of your deposit $150.

rocco7108: Like I said, or U said,...DEPOSIT 150 INSTEAD OF 100 AND I WILL GIVE U 1250!....if problems occour ALREADY...I am afraid what would happened IF I would even win! NO THANX!

Jennifer: I just contacted my manager, and he authorized $150 cashback after you done playing with our Boggie bonus because we really appreciate you as a new player in our casino

rocco7108: I am done!...Have a good evening Jennifer!

Jennifer: because according the promotion, the 100% cashback is valid for the fixed amounts of deposit:Get 400% for Slots Use code: BOGGIE

Jennifer: And Get Extra Free Cash

Jennifer: $21 Deposit to play with $105 & Get $15 Free Cash!

Jennifer: $100 Deposit to play with $500 & Get $75 Free

I THINK IT´S BAD NOT TO KEEP WHAT THEY PROMISE & OFFER ME 70 CASHBACK WHEN THE BONUS SAYS 100% BACK IF DEPOSIT MORE THEN $100

What´s your standpoint on this?

Disputed Casino Loco Panda Casino
Reason Bonus not given

Discussion

User name loyalty-level-2



"Thundercat -- Our casino group paid over $50,000 to Askgamblers members alone, so before pointing fingers please check the facts."

That was not the point, as far as I am concerned, You can pay millions, the fact still remains that You do NOT keep what You promise.

AND that is NOT a good start to a relationship, not in my world.

All I asked was to get the 400% bonus & the 100% cashback at the end of my playing, that´s all!....but was offered something completely different!

User name

Hello,

rocco7108 -- Please specify what you were offered and what you received. It's hard to follow this chat transcript--I will make sure to find a solution.

Thundercat -- Our casino group paid over $50,000 to Askgamblers members alone, so before pointing fingers please check the facts.

Thank you.

User name loyalty-level-2

Can´t beleive that they don´t even respond!

Put them on the blacklist!

Loco Panda Casino Complaint Stats

Resolved 23 / 45
Avg. Amount $1,817
Avg. Complaint Duration 7 days
Avg. Response Time 5 days

Screenshot

Loco Panda Casino Complaints

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Still waiting for my money...
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$8,000
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On September 05, 2014, I won $3,028.23 at Loco Panda Casino. On September 08, 2014, I requested a $2,500.00 withdrawal of my winnings. On September 16, 2014, my withdrawal for $2,500.00 was reduced and approved by Loco Panda Casino for a partial withdrawal amount of $1,000.00 The remaining $1,500.00 of my $2,500.00 withdrawal was declined. The remaining $1,500.00 that was declined was placed back into the winnings balance of my Loco Panda Casino account. After approval, Sometime thereafter, I received the reduced withdrawal payment of $1,000.00 from Loco Panda Casino. But I was not pleased, because my initial withdrawal was for $2,500.00, and not the reduced $1000.00 i was paid by Loco Panda. So, On September 17, 2014, I requested a second withdrawal for $1,500.00 from the same win and monetary winnings noted above. On September 30, 2014, my withdrawal for $1,500.00 was declined, and I received a email from the Finance Dept of Loco Panda stating the following: "We would like to inform you that your withdrawal request was not approved at this time. Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days. As a reputable and legally operated casino, it is vitally important for us to implement security measures, and LocoPanda Casino regards your security, privacy and satisfaction as our top priority. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, LocoPanda Casino." Thereafter, i complained to my account manager Chris at Loco Panda Casino to no avail. And even though the 60 business day review was initiated by Loco Panda Casino, I contined to consistantly place withrawals, and all withdrawals were declined. On December 22, 2014, the 60 sixty business day review on my Loco Panda account was officially over. So, On December 24, 2014, i placed a withdrawal for $2,028.00 leaving only .23 cents in my account. On January 07, 2015, my withdrawal for $2,028.00 was declined. On January 08, 2015, I received an email from Loco Panda Casino stating the following: "We would like to inform you that your withdrawal request was not approved at this time. As per our previous email, your account was randomly chosen for a security check and you will be notified by email once your account review is over. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, LocoPanda Casino." On January 08, 2015, in a attempt to rectify matter, I contacted Loco Panda Casino through their Live Chat option at their website, I requested to speak to a manager. I was told that all managers were in a meeting. That a manager would be available in one hour. I logged back into live chat, and in the midst of complaining, I was told by a manager, to place another withdrawal and it will be approved. As directed, On January 08, 2015, I placed a withdrawal for $2,028.00. On January 21, 2015, my withdrawal for $2,028.00 was declined, with an email from Loco Panda Casino stating the following: "We would like to inform you that your withdrawal request was not approved at this time. As per our previous email, your account was randomly chosen for a security check and you will be notified by email once your account review is over. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, LocoPanda Casino." Do note that all my withdrawals are from the same win & monetary winnings ($3,028.23) won On September 05, 2014, at Loco Panda Casino. Loco Panda made good by paying $1000.00 of my winnings initially, but have failed to pay me the remaining of my winnings for months on end. I risked my money and won at Loco Panda Casino, and therefore it is proper Business Etiquette that i be paid accordingly. To date i have not been paid the rest of my winnings ($2,028.00) from Loco Panda Casino. I am requesting that Loco Panda Casino, pay me the remainder of my winnings.
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$2,028
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$1,000
Giving me the run around and refusing to pay
I have had an account with Loco Panda since 2012, they paid me a couple of times and I thought the only drawback with this casino was the pending period of 10 business days for cashouts, but I was wrong. I played on 11 September 2014 and won about $700, then requested a cashout. After 10 days I got an email from them saying my account is under a security check for 60 business days. I have patiently waited well over 60 business days and they kept rejecting the cashout even after this period and still not a single word from their finance team about my case. Been numerous times on their live chat and the support seems very friendly but useless. Stay away from this casino. I hope one day all rogue sites like Loco Panda go bankrupt.
Status unsolved Unresolved
$700
After waiting 10 days for withdraw I got email saying randomly chosen for security checks.
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Status unsolved Unresolved
$6,000
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