Complaint status
Very unresponsive and unprofessional Customer Support.
Complaint History
rocco7108 submitted a complaint.
rocco7108 responded.
Loco Panda Casino responded.
rocco7108 responded.
Closed due to inactivity of Loco Panda Casino.
How do You read this? - Loco Panda Casino
This is a copy of the transcript with the Customer Service at Loco Panda Casino:
eneral Info
Chat start time Jul 20, 2012 12:25:57 PM EST
Chat end time Jul 20, 2012 1:03:47 PM EST
Duration (actual chatting time) 00:37:49
Operator Jennifer
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Jennifer'
Jennifer: Thank you for playing at Loco Panda, my name is Jennifer. How can I help you?
rocco7108: Hey! I tried to use the coupon BOOGIE but it didnt work, can U please tell me why?
Jennifer: May I have your username, please?
rocco7108: rocco7108
Jennifer: I will be happy to redeem this coupon for you. How much would you like to deposit?
Jennifer: Would you like to try our great bonuses?
rocco7108: whats the best bonus then?
rocco7108: deposit 100
Jennifer: You will have only $500, but if you deposit $150 you will have amazing $1250 guaranteed cash back of $70!
Jennifer: and*
Jennifer: you will have guaranteed $70 cash back
rocco7108: and if I deposit 200? :)
Jennifer: In order to get free chip you will need to contact account manager and he will authorized cash back for you.
rocco7108: but howmuchdo I get to play for if I deposit 200 ??
rocco7108: and the wagering times?
Jennifer: If you deposit $200 you will have $1000, and playthrough will be $30000
Jennifer: But offer of $1250 is much better :)
Jennifer: ust think about it. Minimum deposit, minimum bets, minimum payouts OR higher deposit, higher bets and much higher payouts
Jennifer:
rocco7108: and the wagering times for the 150 offer? how many times?
Jennifer: The wagering is the same, 30 times, But think when you have more money on playable balance, you have more chances to hit jack pot
rocco7108: done!! ;)
Jennifer: But you can add $100 more and will get $1250!
rocco7108: do U credit my bonusplease?
rocco7108: U wrote: You will have only $500, but if you deposit $150 you will have amazing $1250 guaranteed cash back of $70!
rocco7108: which I did, I deposited 150 as U said
Jennifer: I mean $150 more and in total $250, and you will get $1250 to play with
rocco7108: thats not what U said! Keep your promise please
Jennifer: $100 more and you will additional $500 on balance
Jennifer: I'm sorry for this mistake
rocco7108: well then I withdraw the deposit again and go toanother casino, I thought U were one of the good casinos!
rocco7108: ok!.
Jennifer: Bonus of 400%
Jennifer: and $150 plus this bonus
rocco7108: I asked U ! and U TOLD ME!
rocco7108: tired of arguing so, TY!
Jennifer: I apologize for this
Jennifer: Michael, I'm so sorry for this.
Jennifer: I just missed one word
rocco7108: dont bother, I am making a withdraw so
Jennifer: I can redeem coupon for you
rocco7108: not nececcery
Jennifer: and you will have $750 to play with
rocco7108: I rather get my 150 back
Jennifer: I'm really for this mistake
rocco7108: ok
Jennifer: And refund process will take a long time
Jennifer: And I suggest you to enjoy our welcome bonus
rocco7108: I have time...and will post this on askgambler.com
rocco7108: This transcript I mean
Jennifer: And you will have $750 on your playable balance
info: Your chat transcript will be sent to michaelinil60613@aol.com at the end of your chat.
rocco7108: Have a good one!
Jennifer: Are you sure you want to withdraw? It will take a long time to withdraw money, And you can enjoy our welcome bonus of high percentege
rocco7108: then correct it and fix it!...I KNOW U can do that!
rocco7108: since the coupon BOOGIE I asked for was going to give me 400% AND 100% cashback if I deposited more then 100, and U offered me 70.....come on now
Jennifer: I would really glad to add 400% bonus on top of your deposit $150.
rocco7108: Like I said, or U said,...DEPOSIT 150 INSTEAD OF 100 AND I WILL GIVE U 1250!....if problems occour ALREADY...I am afraid what would happened IF I would even win! NO THANX!
Jennifer: I just contacted my manager, and he authorized $150 cashback after you done playing with our Boggie bonus because we really appreciate you as a new player in our casino
rocco7108: I am done!...Have a good evening Jennifer!
Jennifer: because according the promotion, the 100% cashback is valid for the fixed amounts of deposit:Get 400% for Slots Use code: BOGGIE
Jennifer: And Get Extra Free Cash
Jennifer: $21 Deposit to play with $105 & Get $15 Free Cash!
Jennifer: $100 Deposit to play with $500 & Get $75 Free
I THINK IT´S BAD NOT TO KEEP WHAT THEY PROMISE & OFFER ME 70 CASHBACK WHEN THE BONUS SAYS 100% BACK IF DEPOSIT MORE THEN $100
What´s your standpoint on this?
Can´t beleive that they don´t even respond!
Put them on the blacklist!
Hello,
rocco7108 -- Please specify what you were offered and what you received. It's hard to follow this chat transcript--I will make sure to find a solution.
Thundercat -- Our casino group paid over $50,000 to Askgamblers members alone, so before pointing fingers please check the facts.
Thank you.
"Thundercat -- Our casino group paid over $50,000 to Askgamblers members alone, so before pointing fingers please check the facts."
That was not the point, as far as I am concerned, You can pay millions, the fact still remains that You do NOT keep what You promise.
AND that is NOT a good start to a relationship, not in my world.
All I asked was to get the 400% bonus & the 100% cashback at the end of my playing, that´s all!....but was offered something completely different!
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Playing at this group and their sister sites, such as winpalace, slots jungle, and etc. is the same thing as being robbed.
The funny thing is that I got another email today offering the same thing!
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This is the exact terms that I originally asked for and talk about!
The fact was that I tried to use a coupon that offered 400% bonus & 100% cashbackat the end of the play.
I contacted the live chat and she told me that she could give me a better bonusoffer if I deposited 150....which she wrote all together with my deposit I would have 1250 to play with and at the end I will get 70 as a cashback.
I accepted and went a head and made my deposit, but then I saw that I was only getting 750 to play with, I asked why and she told me that´ss it. And on top of that 70 as a cashback.
I told her that she had misled me and I wasn´t even getting the bonus that the coupon said....which would have been 750 & 150 in cashback! Right?
and since I originally wanted to deposit 200,I should have 1000 toplay with and then 200 as a cashback.....I am just going after what the coupon POWERUP said!.....Why would she even tellme that she could give mea better bonus then the coupon if it wasn't true?
It all says in the script!
So please keepyour promises or don´t promise anything at all!
Michael
I think you are dealing with a rogue casino. I have tried them and from what I have experienced something is very wrong there. I also have found numerous complaints about them over the web and some even say they are sister site to know rogue casinos such as winpalace, slots jungle, and casino titan. Interestingly one web complaint stated they had deposited over $5000 and never a cashout. If that does not say manipulation of the software then I don't know what else would.
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