Betvictor Casino - Refusing a deposit refund

neonman United Kingdom
posted on November 11, 2014.

I am having trouble with BetVic returning a deposit. On the 30th of October i signed up to BV with my uncles card for £25 as it was my birthday on the 31st and it was a gift. Not long after signing up and depositing my account was blocked. I.D was requested but as it was my birthday i didn't have time to run around and scan passports etc at the library (webcam is poor and i don't own a mobile phone) so i couldn't get my bet on in time. For this reason and the fact they wouldn't even allow my bet to run until they got I.D i had security cancel the deposit request which was all done the same day (30th october). However they still ended up taking the funds from my uncles account and now won't return the funds until i.d is sent to them from both me and my uncle. My uncle doesn't want to send i.d in for his own security which is perfectly reasonable. And since BetVic won't accept that, i decided to not send my i.d in either. They're denying certain conversations that occured over live chat about them cancelling the deposit too. It's such a trivial amount and it will cost me atlease a tenner to get this I.D sorted so it's barely worth what they are asking me to do and as i said my uncle will not even entertain the idea of sending his I.D online so what can i do to get the money back?

posted on November 15, 2014.

Dear @neonman,
Any update considering your complaint? Thank you.

neonman United Kingdom
posted on November 16, 2014.

No response from BetVic